Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
22 reviews
5 stars
12
4 stars0
3 stars0
2 stars
2
1 star
8
- PDPratistha DevkotaJul 7, 20255.0Karoline was really awesome. Our experience here was great.
- SJSew JJan 9, 20232.0I inherited being a Truist account holder like many, as the result of originally being a SunTrust customer. During this time I've visited numerous locations throughout Charlotte. Always treated like a valued member. However, this location has a different vibe. Like a mom-and-pop business, but not in a good way. The interaction I receive is always as if I'm trying to pull off some diabolical caper. Unlike, my observation at other locations. This one seems to be less interested in a diverse staff. Seems to be primarily staffed by the power of nepotism. Update: visited this location by way of drive-thru on 6/15 / 23. A young African-American young lady attended to me and it's the fastest I've ever received service and I wasn't treated like I was trying to hustle someone else's money out of their account. Five stars for that young lady.
- KYKatelynn YatesNov 21, 20191.0If I could give zero stars I would. Do not bank here. I opened an account and they held my first check for TWO WEEKS before I could access my money while they "cleared it". Also was charged bogus start up fee and then fee for over drafting b/c I was charged a bogus fee before any money was in my account. These were later removed. Inadequate in every sense of the word.
- CMCorrey McClureJul 9, 20181.0This location has a very COLD YOU'RE NOT WELCOME HERE feeling... SMH
- JRJames RNov 28, 20162.0Outdated equipment, usually understaffed, moving my banking elsewhere
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's drive-through hours?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on Saturday and Sunday.
What services does Truist offer at this location?
This Truist branch offers deposit transactions, direct retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire services, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account with Truist?
You can open a new account online, over the phone, or by visiting a branch. CDs can only be opened at a branch. If you open online, your debit card and checks will arrive by mail. Visiting a branch allows you to receive a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your debit card online before using it for digital purchases and in-person payments.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving towards goals or emergency funds.
What are the branch's regular business hours?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on weekends.
Are there convenient ATMs nearby this Truist location?
Yes, there is a Truist ATM and a Wells Fargo ATM near this branch, providing easy access for cash withdrawals and deposits outside regular banking hours.
What nearby dining options can I visit before or after my visit to Truist?
Nearby dining options include Spoons, which offers smoothies and food truck fare, Wolfman Pizza, an American-style pizza restaurant, and Bruegger's Bagels, a sandwich and bagel shop.
Are there any nearby medical or health services close to Truist?
Yes, nearby health services include Porter Dental Group, Cotswold Family Dentistry, Horizon Eye Care, Carolinas HealthCare Children's Urgent Care, Atrium Health Levine Children's Urgent Care, and QCPT Physical Therapy.
What languages are supported at the Truist branch?
Services at this Truist branch are available in English and Spanish.