Business Details
About
Credit UnionBankState Employees' Credit Union
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
43 reviews
5 stars
24
4 stars
2
3 stars
3
2 stars0
1 star
14
- TJTiah James4 days ago1.0I have been a member of this bank for several years, THOUSANDS of dollars gets deposited into my checking account month over month, however, I received a letter dated for 12/31 that my checking account is being closed due to mismanagement. Due to an unexpected hardship and change in a few of my accounts, payments that were set to autopay were being returned due to NSF. To be clear, ALL NSF CHARGES WERE ALWAYS PAID and when I would retry my payments after noticing the error, they would process. I called the 1-800 line and they let me know that it is the branches discretion on whether they decide to close the account or not. I called this branch seeing if there could be any grace provided given that I have banked with them for years, the amount of money that has been deposited over these years, and that my car is financed through them, and the amount of arrogance in the tone of the teller I spoke to was nauseating. When asked to speak to the branch manager, she was apparently 'in a meeting' and couldn't take any time to chat with me (even though I called as soon as they opened). To know that there can be grace given and this branch is refusing and closing my account over no more than 2 months of 'mismanagement' vs. 4 years of being in good standing is ridiculous and shows lack of care for customers and their dollars!
- MBMELISSA BULLARDDec 26, 20251.0I have been with SECU for over 20 years. I have never had any problems before. I had to get another bank card. They put in a order for me another bank card on December 3rd until this day December 25th haven't received another card yet. Have called the bank several times. Had 2 bad experiences with people over the phone. Last time the manager did try to work with me. But will be closing out my account and finding another bank as soon as possible!
- GJGuillermo Palacios Jr.Nov 27, 20255.0Exceptional customer service.
- LPLuvleeh PoetiklocksSep 30, 20205.0Love my local branch. Security is super sweet. The employees are friendly.
Frequently Asked Questions About State Employees’ Credit Union
What is the State Employees' Credit Union and who does it serve?
State Employees' Credit Union is a not-for-profit financial cooperative owned by its members, providing consumer financial services to employees of the State of North Carolina and their families for over 80 years.
Where is the State Employees' Credit Union branch located in Charlotte?
The branch is located at 6630 Executive Cir, Charlotte, NC 28212, USA.
What are the operating hours of the State Employees' Credit Union in Charlotte?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM, and closed on weekends and major holidays.
What financial products does the State Employees' Credit Union offer?
They offer checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages, HELOC, refinancing, special mortgage programs, auto and personal loans, as well as auto, home, and life insurance.
What additional financial services are available at this branch?
Services include foreign currency exchange, notary services, safe deposit boxes, savings bonds, and coin redemption.
Is the State Employees' Credit Union branch in Charlotte accessible for wheelchair users?
Yes, the branch has wheelchair accessible entrances and parking.
How can I contact the State Employees' Credit Union Charlotte branch?
You can call them at +1 704-568-5980 or email at charlotte-albemarleroad@ncsecu.org.
Are there convenient ATM options near the State Employees' Credit Union in Charlotte?
Yes, there are CashPoints® ATM and Wells Fargo ATM nearby for easy cash withdrawals.
What nearby places can I visit around the SECU branch for dining or refreshments?
You can visit QuikTrip for convenience items and snacks, Dunkin' for coffee and donuts, or Baskin-Robbins for ice cream treats.
What important nearby services are available around the State Employees' Credit Union that might assist customers?
Nearby services include the NCDMV Driver License Office and North Carolina Division of Motor Vehicles for DMV needs, United States Postal Service locations for mailing, and AAA offices for automotive assistance.