First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Tellers are very friendly but bank policies prevent them from doing much. Manager is almost non existent.
CD
Charles Dixon
May 22, 2025
1.0
05/21 at around 4:30 I received the worst service ever from this bank. Back yard burger service is better this bank, and they are now out of business. Please address your customer service issues asap. Your staff should know better and work to keep customers satisfied and not send them to the competition! The tellers there at this time of day did not show that they care about the people who are your members which speaks volume! Do better First Citizens plain and simple.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at the Park Rd Shopping Center location?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Is the drive-through at First Citizens Bank on Park Rd open the same hours as the branch?
Yes, the drive-through operates Monday to Friday, 9:00 AM to 5:00 PM, and is closed on weekends.
Does First Citizens Bank observe any holiday closures?
Yes, the bank is closed on major holidays including November 11, November 27, December 25, and January 1.
What financial products does First Citizens Bank at 1531 Woodlawn Road offer?
Products include Checking and Savings accounts, Mortgage and Home Equity loans, Credit Cards, Online and Mobile Banking, Business Checking and Lending, Investment Solutions, and Wealth Services.
What services are provided by the First Citizens Bank location on Park Rd?
Services include Mortgage Banking, Financial Consulting, Business and Commercial Banking, Equipment Finance & Leasing, Merchant Services, and Insurance Specialist services.
Where is First Citizens Bank located in Charlotte?
It is located at 1531 Woodlawn Road inside the Park Rd Shopping Center, Charlotte, NC 28209.
Are there any popular restaurants near First Citizens Bank at Park Rd?
Yes, nearby restaurants include Shake Shack, Ben & Jerry's, Mama Fu's, Nom Nom Burger, and Chick-fil-A, offering options from burgers to desserts and Asian cuisine.
What entertainment options can I visit near the First Citizens Bank branch on Park Rd?
You can visit nearby cinemas such as AMC Park Terrace 6 and Regal Cinemas Park Terrace 6 for movies before or after your bank visit.
Are there other banks close to the First Citizens Bank on Park Rd?
Yes, Chase Bank is located nearby if you need alternative banking services in the area.
What other services and shops are located around First Citizens Bank that customers might find useful?
Nearby you can find Great Outdoor Provision Co. for sporting goods, Autarchic Spec Shop for eyewear, and various dining and retail options including Blackhawk Hardware and The Local Scoop.