First Citizens Bank

Reviews

• MH

  M H

  Jul 12, 2025
  1.0
  This happened around May 20th of this year. Note, I had previously went to a diffrent branch days earlier to get a $700 cashier's check for the same new apartment and had no problem. So when I had to get another cashier's check for $500 I didnt think I would be denied. I went to the South Blvd location to get a cashier's check and was told by the teller that she couldn't grant the request bc it had to be $1000. When I questioned her why she had no answer then bank policy. I told her that I had just got a cashier's check days earlier and had no problem. This would of been easily looked up on my account. I noticed that the teller had got the paperwork to start the processs when the teller beside her ( black woman with a short hair style) rudely jumped in to say that they cant do it. She then jumped on the phone and called the branch manager and tells me that the manager will not grant my request. She seemed all too happy that I wasnt able to do it almost like it was personal. Neither one of them could give me a real reason for not doing it. It seem to become about spite other than customer service. I have been banking at first citizens bank for over 15 years. And as a customer who has business to get done I didnt appreciate the spitefullness and not allowing an acception to be made. Luckily I was able to go to Walmart of all places to get this done. A place that I did not have an account with for 15 years. I cant help to think if I had been a different race that I would have experienced this. I have decided to close out my checking account bc of this and will take my money where I am appreciated as a customer.
• RN

  Roman Nagibin

  Jun 21, 2023
  5.0
  This branch is a very good place to do all your personal or business banking. They have nice employees who always help you with any of your requests.
• ET

  Emily Thornburg

  May 9, 2023
  5.0
  Nice and helpful people! Will be coming back more often!
• CR

  Charlotte Party Rentals

  Dec 21, 2022
  5.0
  This branch is one of the most underrated branches I have been to with First Citizens. The build might not be the best looking compared to other locations, but the the people are wonderful and very friendly. They have gone out of there way to make my business & personal banking experience very smooth. When asked who I bank with I always refer them to Sheyli at First Citizens.
• WH

  Well Hello

  Oct 30, 2017
  1.0
  I went to this location to cash a check from a client that uses this bank. My client forgot how to spell my last name, so I filled in my last name. Upon, trying to cash the check the teller informed me that since I wrote in purple the scanner wouldn't be able to read it. I have signed/written on MANY checks in various colors including purple. She insisted that I couldn't cash the check. So, obviously I left. I called another FCB and spoke to a teller. They told me that the color of the ink has nothing to do with cashing a check. This teller also told me that IF there was an issue, the teller at the South Blvd location should have called the account holder to confirm the check. This lazy teller could have taken two whole minutes to call the account holder, but NO, she didn't want to! Supposedly, the teller felt uncomfortable cashing the check...! It's okay, I know why you felt "uncomfortable" 😉

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