Bank OZK

Reviews

• LS

  L S

  Oct 27, 2025
  1.0
  Unprofessional, rude, heartbreaking and unacceptable. My friend was racially profiled for sitting in this parking lot 5 minutes before opening because she was going to pay a bill before work. She was ambushed by the branch manager and this women threatened her without explanation or question. No one should have to deal with this. We need to be nice to EVERYONE. Would highly recommend going to any other bank and I hope this women is reprimanded and does a moral inventory. You know who you are. DO BETTER, BE BETTER!
• OB

  Organizer Bunnies

  Oct 27, 2025
  1.0
  We are a small business that took interest in possibly setting up an account here. I have worked with many small business owners/managers and can say whole heartedly that Sam Sagatchi is one of the most unprofessional employees I have ever seen. Come to find out, neighbors on the same street have had the same encounter with her. It’s unfortunate how one bad apple spoils the whole bunch. Luckily there is a chase bank directly across the street that took my services no problem! Thank you chase bank!
• RA

  Ron Alexander

  Oct 27, 2025
  1.0
  If I could give zero stars, I would. I had one of the worst customer service experiences I’ve ever encountered at this branch. The employee who assisted me was extremely rude and unprofessional — an older woman with blonde hair — and her attitude made the entire visit uncomfortable. Instead of trying to help or even listen, she spoke to me with complete disrespect and acted as if I was an inconvenience for simply asking basic questions about my account. There was no courtesy, no patience, and absolutely no sense of professionalism. I’ve been banking here for years, but after this experience, I’ll be taking my business elsewhere. It’s disappointing when a single employee’s attitude can ruin trust in an entire institution.
• AM

  Asia McLean

  Oct 27, 2025
  1.0
  My friend was racially profiled here, it’s unfortunate that these assumptions are still taking place but I would highly recommend a different establishment
• JD

  jada Danielle

  Oct 27, 2025
  1.0
  Was in the parking lot 5min before they open at 9 and got told by the manager of this branch, sam sagatchi, to leave the property or she would call the cops. Pretty sure I was being profiled. I called back to complain about her harassment and she told me that people can’t be parked there before hours. Why not tell me this before threatening the cops on me? Others in the community have complained about the same women harassing them for walking their dogs through the parking lot!! Ms.sagatchi, God does not like evil and it seems like the other 1 star reviews reflect your current position at this bank.

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