American Airlines Federal Credit Union

2.4
16 reviews
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Business Details

5501 Josh Birmingham Pkwy, Charlotte, NC
28208, United States
(980) 215-8076
https://www.aacreditunion.org
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About

Credit Union
Founded in 1936, American Airlines Federal Credit Union serves current and retired employees of American Airlines, their family members and people who work in the air transportation industry. As a not-for-profit, full-service financial cooperative, we are committed first and foremost to enriching our members’ financial well-being through their participation in our products and services. Based in Fort Worth, Texas, we have 46 branches nationwide.

Details

  • Drive-throughNot available

Location

American Airlines Federal Credit Union
5501 Josh Birmingham Pkwy, Charlotte, NC
28208, United States

Hours

Reviews

2.4
16 reviews
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  • DW
    David Wright
    Aug 14, 2025
    1.0
    Absolutely useless branch. I was told it was the only shared branch that could do more than $1000 transactions - already ridiculous. This branch is literally by baggage claim so you have to park in hourly and then walk a mile and take stairs 4 times. Then I walk in and they said they're open til 5pm but stop doing shared branch at 4pm. The woman said with a smirk "it's on our website" - super condescendingly. As a matter of fact, it doesn't say that on their website. Absolutely useless.
  • PK
    Patrick Kennedy
    Mar 2, 2024
    5.0
    THY WERE SO HELPFULL IN HELPING ME GET WHAT I NEEDED. I will be happy when i need them again and I'm sure i will. thanks AAFCU
  • SS
    Steve Sulak
    Aug 24, 2022
    1.0
    Worst experience I have ever had working with a financial institution. While working on a home refinance, every employee I encountered gave me bad/incorrect information or simply failed to do their job effectively. Every aspect of the loan process was a complete nightmare. I will never get another loan through this company. Do yourself a favor and stay far away.
  • PB
    purvi bhatt
    May 5, 2022
    3.0
    Trying to reach loan department but Noone answering the phone or Noone telling me what's a status of loan either?? Are they really busy??
  • DG
    Dee Dee Gonzalez
    Jan 31, 2021
    2.0
    ATM located outside of terminal. You have to walk through the smoking section to get to the ATM. What sense does that make for people with Asthma or other conditions? It's very unsettling!! My suggestion is to put the ATM inside the terminal. Make it make sense please!!!!
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Frequently Asked Questions About American Airlines Federal Credit Union

What is American Airlines Federal Credit Union and who does it serve?

American Airlines Federal Credit Union is a not-for-profit financial cooperative serving current and retired American Airlines employees, their families, and air transportation industry workers.

Where is the American Airlines Federal Credit Union branch in Charlotte located?

The Charlotte branch is at 5501 Josh Birmingham Pkwy, Baggage Level, Charlotte Douglas Intl. Airport, Charlotte, NC 28208.