Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
22 reviews
5 stars
12
4 stars0
3 stars0
2 stars0
1 star
10
- THTiffany Young HigginsAug 20, 20251.0Well, now I know why this place has 3.5 stars. I scheduled an appointment for 2pm for a straightforward matter. I arrived at 2pm and was told to have a seat and someone would be with me in a moment. That moment never arrived. I sat there until 2:45pm before I left. One person, who said she did not have the ability to handle this particular matter did apologize as she opened her office to let in someone in who arrived after me. Sure. Fine. But, in what world is it okay to let someone with an appointment sit and wait for 45 minutes or what I can only assume would have been much longer if I foolishly stayed! What was the point of the appointment? They get 1 star for the ease of scheduling online, even though it turned out to be meaningless.
- SKSusan Antaki KhanDec 2, 20231.0Worst customer service ever. Not talking about being friendly but rather following up on banking issues that occurred-no return of phone calls, texts and emails.
- CMColby MaynorMar 15, 20235.0Peyton was extraordinarily helpful! Thanks, Peyton!
- SNSteven NavarraNov 13, 20205.0Great place to do all your banking. The helpful staff is always willing to assist and answer all your questions. This branch is in a convenient location with a drive-thru and atm to help serve customers faster.
- TCTabitha CameronOct 27, 20185.0This is the BEST bbt ever. My company uses them and recently I moved locations and I miss the girls here terribly! The bbt close to the new location needs some serious work but the girls (and daniel) on elliot road in chapel hill are the best!!! Please fix the woodcraft branch :-(
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist on weekdays?
The drive-through at Truist is open from 9:00 AM to 5:00 PM Monday through Thursday, and until 6:00 PM on Fridays.
Is Truist open on Saturdays and Sundays?
Truist is open on Saturdays from 9:00 AM to 12:00 PM and is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone by calling 844-4TRUIST. Online account opening requires a few days to receive your debit card and checks by mail, but branches provide temporary debit cards immediately.
How do I activate my Truist debit card?
Activate your Truist debit card online to begin making digital and in-person payments using funds from your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving toward goals or emergencies.
What services does Truist provide?
Truist provides services including deposit transactions, loans, mortgages, credit cards, online and mobile banking, business banking, wealth management, insurance, and investment services.
Where is Truist located and how can I contact them?
Truist is located at 100 N Elliott Rd, Chapel Hill, NC 27514. You can contact them by phone at +1 919-918-7040 or visit their website at http://www.truist.com/locations.
Are there any nearby banks to Truist in Chapel Hill?
Yes, nearby banks include Suntrust Bank and First Citizens Bank, which are options if you are exploring different banking services in the area.
What nearby places can I visit for relaxation after banking at Truist?
You can visit Ari. A A Boutique Massage or The Neurotherapeutics Massage and Bodywork nearby for massage and relaxation services, or Mina's Studio for beauty and spa treatments.
Where can I find food options close to Truist in Chapel Hill?
Nearby dining options include CAVA for Mediterranean cuisine, Taqueria for Mexican food, and the Village Plaza shopping center which offers various restaurants.