Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
21 reviews
5 stars
10
4 stars0
3 stars0
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1 star
11
- ACalfredo caceresMar 15, 20245.0Always great service!!!
- KTKeegan TimmonsSep 8, 20235.0Great company
- GPGeorgia Faye PopeAug 30, 20235.0Very friendly employees. Service is very quick to get you on your way.
- AMAmy McKeownMay 19, 20231.0I closed my Truist checking and credit card account April 4. It is now May 19 and after multiple trips to the bank and phone calls with “customer service”, I got two emails and a letter today regarding my “overdue balance.” I went to the bank again today and the teller said he would submit my request to close the account again. That’s it, he says, that’s all he can do. Truist REFUSES to close my accounts. They cited that I had some sort of customer service agreement that was still pulling money from my account. I have been through every possible retail account and deleted every service agreement with PayPal and they are still charging me fees. The worst is that they are trying to take $100 from the nonexistent checking account to pay off a few dollars and change in “interest and fees” on my credit account. The checking account is “blocked” but not closed, so $100 withdraw bounces, resulting in an insufficient fund fee. The credit card account doesn’t get paid so the non payment and interest fees continue to accrue. I reported Truist to the Consumer Financial Protection Bureau and to the state Attorney General’s office. The state Attorney General’s office won’t touch it, and the Consumer Financial Protection Bureau says that they are still waiting to hear back from the bank. I have heard back from the bank and the answer seems to be that they simply will not close the account. Why not? Because they can practically print money from it by continuing to charge me absurd fees. All I want is to close this stupid account. I have been trying for months, but I’ve literally had to save up money for months in order to pay off the fees and move all of my transactions to a different bank. I finally paid it off April 4th and I still can’t close the account. How do I make them close my account so they stop charging me these fees and report my credit card paid off to the credit bureaus?
- DMDonna MacDonaldAug 25, 20211.0Terrible customer service experience. I needed to report debit card fraud and get a temporary card. The branch was physically dirty, understaffed, and “out” of cards. If this represents Truist then I will be in my way. Never met this sort of disappointment at BB&T before.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in Cary, NC?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What are the regular business hours for Truist at 977 N Harrison Ave?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on weekends.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by calling 844-4TRUIST (844-487-8487). Note that Certificates of Deposit (CDs) can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using funds in your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving towards goals or emergency funds.
What services does Truist provide at this location?
Services include deposit transactions, direct retail loans, credit cards, business and mortgage loans, insurance, investment, treasury, trust services, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
Are there any convenient ATMs near Truist at 977 N Harrison Ave?
Yes, nearby ATMs include BB&T ATM, CashPoints® ATM, and LibertyX Bitcoin ATM, providing multiple options for cash withdrawals and deposits around the Truist branch.
What dining options are near the Truist branch in Cary?
Nearby dining options include Spanish Cafe, known for its language school and café, New China offering Chinese and American cuisine, and Michelangelo's Pizza, ideal for a quick meal before or after banking.
Where can I shop or run errands near Truist Cary branch?
Close to Truist, you can visit Walmart for pharmacy and retail needs, Rite Aid drugstore, Walgreens for vitamins and convenience items, and Dollar Tree for discount shopping.
What transportation or convenience services are accessible near the Truist branch?
Circle K gas station with car wash services, Shell gas station, and Absolute Elegance Limousine Service are nearby, making it easy to refuel or arrange transportation when visiting the branch.