First Citizens Bank

Reviews

• MC

  Miss Candygoblin

  Dec 30, 2024
  5.0
  I always have pleasant experiences at this location. The entire staff at this location are wonderful. Ariel and Gadiel are saints to deal with some of the patrons who visit this branch. Last week while I was in line waiting I witnessed then both being screamed at and treated disrespectfully multiple times. They both painted professionalism and stayed kind under high stress interactions. They both deserve a raise for having to deal with what I saw. If you would like further details about what happened feel free to reach out.
• TM

  Tiandra Manning

  Oct 19, 2024
  5.0
  Love the customer service at this branch, very professional and proficient environment. Wonderful and beyond a great experience!
• KH

  Kristin Hanley

  Sep 12, 2023
  2.0
  We tried opening a joint checking account online following all the steps on the website, but even after entering sensitive personal data, we were both listed on the account but only one of us had access and was getting a debit card. I went into the office because I had a horrible experience with customer service on the phone (and was hung up on). I had what I thought was better service, but I was given incorrect information. Four visits (two by each of us) and two phone calls later and the problem still wasn't solved. So on that last visit, I closed the account. There are too many banks on every corner to deal with this runaround. Only reason for two stars is I have a business bank account there that's been decent (which is why we decided to open a personal one), but I'll be moving that one as soon as I identify another bank with a good business account.
• BB

  Brenda Burlin

  Jan 31, 2023
  1.0
  Called ahead and spoke to Peyton to get info on opening up a safe deposit box. I was told that only 1 person in the branch named Nadar could help me with this and that he went to lunch between 1-2 so not to come then. I stopped in a few days later well after 2. Nadar turned me away because I had not made an appointment. He told me that an appointment was required. Sure wish that Peyton had told me that before I went in and wasted my time. Sure wish that Nadar would have done the right thing and stepped up and helped me anyway knowing that I was misinformed by Peyton. I am taking my business to a different branch even though it is further away.
• SR

  Stephan Romano

  Jun 5, 2020
  5.0
  I was not a customer here, but the banker still was happy to talk to me, helped me out with some savings bonds and changing some bills over for me. In addition, when I called, it was easy to get a person on the line quickly. It's nice when a bank treats you like a human being even if you're not a customer. I rage-quit Bank of America a while back and will definitely consider opening an account here based on the kindness and friendly treatment I got despite not being a customer.

Frequently Asked Questions About First Citizens Bank