Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
2.2
27 reviews
5 stars
8
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1 star
18
- CBchris brandSep 30, 20251.0This is hands down the most frustrating bank to work with. nothing works properly. I linked all my accounts to the point the they know my weight at birth. Still can’t transfer money between accounts although everything says linked. Don’t bank here. save yourself the aggravation!
- LMLydia MSep 9, 20252.0The App is clunky, the people at the bank are nice but the way the bank has structured the transactions to happen are horrible. Many delays to transfer money. Also one representative said a different thing than the other about the same topic.
- TGTabas GarciaJul 10, 20255.0I want to express my sincere gratitude to Matthew Salisbury for his outstanding support and dedication throughout my loan approval process. From the very beginning, Matthew was incredibly responsive, knowledgeable, and genuinely invested in helping me succeed. I had been trying to get this loan approved since the start of the year, and thanks to Matthew's expert guidance and fast, reliable service, I finally got it through. His professionalism, patience, and willingness to go above and beyond did not go unnoticed. Although I’ve had to put the loan on hold for now, I am truly thankful for everything Matthew did to make this possible. He played a key role in this journey, and I highly recommend working with him if you're looking for someone who truly cares about their clients and delivers exceptional service.
- Kмайя KearseJul 5, 20191.0This customer service here is horrible and rude. I was sitting in the parking lot before they opened and they told me I had to leave, even though they’re was someone else on the other side as well. There is also a guy standing in front of the bank, and no one has said anything. Discrimination should never be tolerated in any work place and I definitely disapprove of it here....Someone should handle these workers better and adjust their management. This behavior is unacceptable....
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 1000 High House Road?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking services?
Yes, drive-through services are available Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Where is First Citizens Bank located in Cary, NC?
The bank is located at 1000 High House Road, Cary, NC 27513, United States.
What financial products does First Citizens Bank provide at this location?
They offer checking and savings accounts, personal lending, home equity loans, credit cards, online and mobile services, business checking and lending, business credit cards, and merchant services.
Can I schedule an appointment with First Citizens Bank online?
Yes, appointments can be booked through their online reservation system at https://outlook.office365.com/owa/calendar/Preston@firstcitizens.com/bookings/.
What types of specialized services does the bank offer?
They provide services such as investment advising and business lending to assist clients with wealth management and business financing.
Is First Citizens Bank closed on any upcoming holidays?
Yes, the bank will be closed on November 11, 2025; November 27, 2025; December 25, 2025; and January 1, 2026.
What nearby dining options are available around First Citizens Bank?
Nearby restaurants include Mellow Mushroom (pizza and bar) and Ocean Grill (seafood), perfect for grabbing a meal before or after your bank visit.
Are there other financial services or banks near First Citizens Bank at 1000 High House Road?
Yes, nearby financial services include another First Citizens Bank branch, Wells Fargo Bank, RockItCoin Bitcoin ATM, and multiple mortgage brokers like Tarheel Mortgage and Mortgage Choice.
What healthcare facilities are located near First Citizens Bank that customers might find useful?
Nearby healthcare providers include Physical Therapy Partners, several dental offices such as Kim A Miller DDS and Cary Oral Surgery, dermatology centers like Preston Dermatology and Skin Surgery Center, and counseling services at New Reflections Counseling, Inc.