Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
19 reviews
5 stars
8
4 stars0
3 stars
1
2 stars0
1 star
10
- BWBlake WhitmanJul 11, 20251.0Terrible service. Charges and fees for basic services. Do not use this bank.
- SCSouthern CharmsApr 4, 20255.0Had the pleasure of Stephanie C. Assist me this week in obtaining a temporary card because mine was hacked. She was personable, professional, efficient and went above and beyond. I did not see any discrimination the entire time. I was in this branch. I just want to say treat people how you'd like to be treated. Unfortunately, just because you don't understand something doesn't make you right. There was no racist activity as previously mentioned by others at this branch, the multiple times I have been here.
- J2Just The Best 225Sep 15, 20231.0This place has a rude teller being rude to costumers that are not her skin color. Came to cash a check asked for two forms of id showed them and still maid a big fuss and said that I needed more proof even after I showed my bank card from another bank still declined me service and the manager agreed with the way she was talking and acting towards me sad to say have to choose better employees to keep a place of business to be more creative when it comes to costumer service because being rude will take you so far.. people skills need to be introduced to this branch quickly and in a hurry.. have too do better @Truist ...
- BMBarbara MyrickJan 18, 20221.0Until today, loved the staff. Sharize the manager(?) Oh my! Rude, CYA very loudly and told me what I heard and what I was thinking. Spoke over me, said loudly that I was asking for another person's info(!) Lied! Said she knew the the conversation that I had experienced the last time I was in. (From behind a closed door in her office across the room from the tellers) Originally I called for assurance on the security of my accounts that I am moving to another bank.
- AGAdam GlassJun 11, 20201.0Not one to write Google Reviews, but disgusted with Suntrust Bank. Never tried them before, but this time. Never again. Stay far away. Took a significant amount of money from my wife's grandmother to open an account. 10 days later, I found out the account has been closed for no reason and they can provide no explanation at all, including the Branch Manager. Just say that the funds in the account will be returned to us in the mail in 14 business days. This lady trusted this institution with her money and had not made a single other transaction. Yet they lock up her money for at least two weeks and can't even tell us why. I have never in my life...will do my best to keep others from Suntrust and experiencing this. Corporate told us to go to the branch, and the branch couldn't give us any information either. Now I'm just praying the money shows up...eventually...
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours at 1175 University Drive, Burlington, NC?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the drive-through service at this Truist location available?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
What bank services and products does Truist offer at this branch?
This Truist branch provides a range of services including checking and savings accounts, credit cards, loans, mortgages, small business banking, investment and wealth management, and online and mobile banking.
How can I open a new account at Truist?
You can open an account online, by phone, or in person at the branch. Online account openings require a few days for debit card and checks to arrive, whereas opening in branch allows you to get a temporary debit card immediately. Phone service is available Monday through Friday, 8 AM to 8 PM, and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person purchases linked to your checking account.
Is it possible to schedule an appointment at this Truist branch?
Yes, you can schedule an appointment via the reservation URL provided by Truist for this location.
What languages are supported at this Truist branch?
This branch supports services in English and Spanish to accommodate a wider community.
What nearby places can customers visit after their banking at Truist on University Drive?
After visiting Truist, customers might enjoy stops at nearby spots like Chen's Cafe for Asian cuisine, Serenity Nails and Spa for beauty treatments, or Tickle My Tongue FROYO for frozen yogurt. These nearby businesses offer opportunities to relax or grab a bite close to the bank.
How can visiting the nearby Principled Property Holdings benefit Truist customers?
Principled Property Holdings offers real estate and property management services nearby, which can complement Truist customers' needs for home buying or rental properties, making it convenient to discuss financing and property options in the same area.
Are there convenient places nearby Truist for postal or shipping needs?
Yes, customers can access Postal Connections 220 and a UPS Authorized Shipping Outlet nearby for their mailing, shipping, and printing needs, making it easy to handle these errands close to their banking activities.