Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
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- PAPhilip AmmannSep 25, 20251.0Terrible customer service and terrible IT. They purchased Entegra bank and totally botched the transition for me. They cost me countless hours of rework and trying to fix everything they broke. Very hateful and lazy people. Only once did a manager return a call and it was not good information. Several months in limbo. I could not even file my tax return because they never sent the tax documents and even said they cannot do so! Go elsewhere the first bank is the worst.
- LCL CardinalAug 26, 20245.0Professional and welcoming staff.
- CDC DJan 5, 20215.0I moved to Bryson City for a job at NOC. I knew no one and my bank was in another state, so I needed a local one. There aren't a lot of options, but I am glad I picked First Citizens, in no small part b/c it is NC based. My hunch was correct. Every team member I have interacted with, including those at out of NC branches, treats their customers like VIP's. Customer service at the counter, all the way to the call center is an obvious priority and it doesn't seem to be because it's required, compelled, or incentivized, they are just good people, whom place a high regard on the people trusting them with their financial resources. A call today from Brandy reminded me, I never got around to reviewing the folks at the branch, I felt compelled to choose in Bryson City. I appreciate how all of you treated me every time I visited your location, no matter how few seconds it was until closing. It always made me feel even more guilty, because they always took the high road and treated me like a VIP. Thanks for sorting out a problem before I knew it was a problem today, Brandy. Happy New Year Bryson City First Citizens.
- NRNate RogersJan 14, 20195.0Very friendly and professional staff. Anytime I have a problem they’re happy to help me solve it; very patient with my illiteracy in matters.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank in Bryson City?
First Citizens Bank in Bryson City is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking services?
Yes, the bank's drive-through hours are Monday through Friday from 9:00 AM to 5:00 PM, and it is closed on weekends.
Is First Citizens Bank closed on any upcoming holidays?
Yes, the bank will be closed on November 11 and November 27, 2025, December 25, 2025, and January 1, 2026, in observance of holidays.
Where is First Citizens Bank located in Bryson City?
It is located at 51 Main Street, Bryson City, NC 28713, United States.
What types of banking products does First Citizens Bank offer at the Bryson City branch?
The branch offers products including checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
How can I schedule an appointment at First Citizens Bank in Bryson City?
Appointments can be booked through their online reservation system accessible at https://outlook.office365.com/owa/calendar/BrysonCityMain@firstcitizens.com/bookings/.
What is the main contact number for First Citizens Bank at Bryson City?
You can reach the Bryson City branch by calling +1 828-488-3145.
Are there nearby ATMs related to First Citizens Bank in Bryson City?
Yes, there is a First Citizens Bank ATM nearby, convenient for quick cash withdrawals near the branch.
What nearby services can I use along with my visit to First Citizens Bank in Bryson City?
Nearby services include Western Union for money transfers, Diva Nails and Spa for beauty treatments, and Smoky Mountain Accounting and Tax Service for accounting needs.
Are there any local attractions near First Citizens Bank in Bryson City worth visiting?
Yes, visitors can explore Indian Creek Falls At Deep Creek, a scenic hiking trail and waterfall, or enjoy performances at the Smoky Mountain Community Theater.