Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
24 reviews
5 stars
8
4 stars0
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2 stars
2
1 star
14
- PSP Sellers6 days ago1.0Now I understand why this Truist branch has such a low rating. This morning, less than an hour ago, I entered the Truist bank located at 301 College in Asheville. The sole teller was completing transactions with a customer and I was next. She greeted me and I told her I needed a minute to write out my check. I was visiting Asheville and also handed her my driver's license. The next thing she said to me I knew I did not understand. I asked her to repeat it. She said, "Do you have an account at this bank?: I WAS SHOCKED!!! I pointed out she has MY check that she saw ME write in front of her. She said some people come in just to cash checks. I asked if I looked as though I COULDN'T have a bank account? I also told her I had never been asked that question by any Truist employee in ANY state. She completed my transaction and then asked if there was anything else she could do for me? "OH God, NO!!" I have been a bank customer from the United Virginia to the BB&T until now. SHE IS THE WORST TELLER EVER. I THINK SHE SKIPPED THR COURSE ON CUSTOMER SERVICE. SHAME ON YOU!🤨
- NCniyaso cannizzaroMay 20, 20255.0I had banked with BB&T for 30 years before they changed to Truist. I always had a good experience banking with them, employees knew who I was and were always eager to help. I was worried when the merger with Sun Trust came about that things would change. Things did not change but got better for me. I still have a personal relationship with one banker there that makes all the difference. Thank you for remaining so personal.
- RBRandolph BrockDec 1, 20221.0Always under staffed. Have to wait 30 mins normally, has been up to 50 mins. This is not acceptable. Get them some help. asap
- SPSusan P.Mar 10, 20221.0HORRIBLE. This bank bought out Suntrust and literally destroyed it. It was great before and I'd used Suntrust for 10 years. After they took over I had to move my personal and business accounts out of there. Long lines, incompetent staff couldn't find my accounts. I couldn't even get into my online banking for weeks. RUN.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular banking hours?
The Truist branch is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
When is the drive-through service available at Truist Asheville?
The drive-through is available Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Can I open a checking account online at Truist?
Yes, you can open a checking account online, but Truist Certificates of Deposit (CDs) must be opened at a branch.
How can I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account funds.
What are the options to open a new account with Truist?
You can open an account online, by visiting a branch during business hours, or by phone. Visiting a branch allows you to receive a temporary debit card immediately.
What kinds of banking products does Truist offer?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
What nearby services could be useful when visiting Truist at 301 College St?
Nearby real estate agents like Tina White Realtor and Joel Martin - Asheville area Realtor can assist if you’re looking into property, while legal services like Roberts & Stevens, P.A. are close by for any legal needs.
Are there dining options near the Truist Asheville branch?
Yes, you can visit Pillar Kitchen and Pillar Rooftop Bar nearby for American restaurant cuisine and cocktails before or after your banking visit.
Where can I find accommodation close to Truist in Asheville?
Hilton Garden Inn Asheville Downtown is nearby, providing convenient lodging for visitors needing accommodation near the bank.
How can local government offices near Truist help me with official documentation?
Nearby government offices like Buncombe County Register of Deeds and Buncombe County General Services can assist with public records and services you might need alongside your banking requirements.