Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
15 reviews
5 stars
7
4 stars0
3 stars0
2 stars0
1 star
8
- DWDustin WaddellJul 25, 20251.01-Star Review: Poor Communication and Lack of Professionalism I applied for an auto loan through Truist and was told I’d receive a response within 24 to 48 hours. Not only did I never get a response, but the representative I spoke with gave me her direct number and assured me I could reach her easily. I left four voicemails and two emails — not a single reply within the promised timeframe. This isn’t an isolated incident either. Over a year ago, I applied for a $4,000 personal loan and the exact same thing happened: no communication, no update, no courtesy follow-up. I had to physically go into the branch after a week just to find out the status. To be clear, this review isn’t about being denied — I fully understand that not all applications are approved. What bothers me is the complete lack of customer service, follow-through, and basic respect for my time. If a bank can’t even let you know you were denied or keep their word about being available, it says a lot about how they treat customers. I won’t be returning to Truist for any financial needs, and I suggest others think twice before trusting them with theirs.
- RSRob SnowdenJun 27, 20255.0I just wanted to thank Michelle Burgess for all her help getting paperwork ready to pay off our mortgage she went out of her way to help us and it was very much appreciated
- ENErica NicoleNov 14, 20241.0I will never go back to this location! I was discriminated against and it was very hurtful. I had my debit card and driver's license to show to teller so I could withdraw my money. And he literally held my money and made me answering all these questions to verify me! I have never been through this. Treated me like a criminal! Wow can't believe people are actually like this.
- JTJulie ToneyNov 6, 20241.0Location apparently permanently closed; all signage is roved.
- DBDavid BolltFeb 21, 20231.0Slow and disinterested in helping you solve problems. They seem to delight in technicalities to create roadblocks. I'm used to banks that know their customers, care and engage in a meaningful way to solve problems. I've had a terrible experience here.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone by calling 844-4TRUIST (844-487-8487).
Do I need a debit card or checks for a checking account at Truist?
Checking accounts are ideal for everyday transactions such as debit card purchases, sending money digitally, writing checks, and deposits. Savings accounts are better for saving money toward goals or emergencies.
How do I activate my Truist debit card?
You can activate your Truist debit card online to enable digital purchases and in-person payments.
What products and services does Truist offer?
Truist offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
What languages are supported at Truist?
Truist offers services in English and Spanish to accommodate diverse customers.
Are there any nearby ATMs if I need cash near Truist?
Yes, there are nearby ATMs including BB&T ATM, Truist ATM, and LibertyX Bitcoin ATM, which can be convenient if you need access to cash before or after your visit.
What nearby cafes can I visit around Truist for coffee or a quick refreshment?
You can visit nearby coffee shops such as PennyCup Coffee North, Penny Cup Coffee, Edna's of Asheville, and Mountain Java to enjoy coffee or smoothies before or after your Truist visit.
Are there dining options near Truist where I can have a meal or snack?
Nearby dining options include Nectar, The Scarlet Bee, Ay Caramba Mexican Grill & Bar, Domino's Pizza, MOD Pizza, and Cecilia's Kitchen—ideal for meals or casual dining in the area.