Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.5
21 reviews
5 stars
13
4 stars0
3 stars0
2 stars
1
1 star
7
- RORobert OakleyAug 10, 20251.0This place is pathetic. Went in to close a home equity line of credit. Lady came out of an office to say “Im not sure anybody here can do that but have a seat and I’ll be right with you”. 20 minutes later she comes out and tells me to go to another branch we can’t do that here. Total BS, Lazy workers
- RAriaz ahmedJun 10, 20251.0Today (6/10/25) around 2pm, we went to open a new (second) account. I forgot to bring my ID. I asked the lady on the counter that if I come back with my ID in next 30 min, will there be someone to help me. She pointed at another lady, who was just walking in behind the counter, and told me that she will be able to help you with new account when I come back. I came back in 20 minutes, the first lady was gone, the second lady was on the counter. I told her that I am here to open an account. said she cannot help me because right now there is no one who can get into “that” room (she pointed at one of the rooms.) I told her that the only reason I came back because her co-worker said the account can be opened today. But it was useless. My account didn’t get open. I left disappointed. The first staff should have told me to come back tomorrow, that could have saved me time and inconvenience. Also it is not that she was busy, there was literally no other customer inside or in the driveway.
- LMlee mJan 17, 20255.0Today I was reminded what customer service is meant to be by the staff and manager of Truist Bank on East Williams Street. Helpful, Friendly and I am happy to say the reason I keep returning to this location. Keep it up. Thanks again.
- AAAli AlsaidiSep 15, 20245.0Very nice lady working here I didn’t catch her name, but super friendly.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Apex, NC?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What are Truist's branch hours in Apex?
Truist's branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and closed on weekends.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487) during specified hours.
Do I need a debit card and checks for Truist checking and savings accounts?
Checking accounts are for daily transactions using debit cards or checks, while savings accounts are to save money for goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to begin making digital and in-person payments.
What products and services does Truist offer?
Truist offers checking, commercial banking, credit cards, loans, mortgage services, online & mobile banking, personal savings, small business banking, and wealth management.
Which nearby dining options can I visit before or after my appointment at Truist?
Nearby dining includes Vegan Community Kitchen for Mediterranean and vegetarian food, Romeo's Pizza for pizza, Mi Cancun Taqueria for Mexican dishes, and McDonald's for fast food.
If I'm visiting Truist, where can I find nearby medical services?
Nearby medical services include Capital Family Medicine, EmergeOrtho (physical therapy), John Solic MD (orthopedist), Apex Smiles (dentist), Hansen Dentistry, Holistic Mental Health, and Creech Chiropractic.
Are there convenient nearby transportation or car services when visiting Truist?
Yes, Enterprise Rent-A-Car is nearby if you need rental car services, and gas stations such as BP and Circle K are also close for fueling needs.
Does Truist offer multilingual support?
Yes, Truist provides services in both English and Spanish to accommodate different language needs.