Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
55 reviews
5 stars
15
4 stars0
3 stars
1
2 stars
5
1 star
34
- GBGwyn BroomeDec 29, 20251.0This is the worst banking branch I have ever experienced in 50 years of banking! I have been with CCB/Suntrust/Truist since 1997, and this branch makes me want to pull all of my family's accounts. Every single time I go into the branch for any level of assistance, I get push back, excuses, and a severe lack of customer service or desire to help. Instead I get eye rolls, sighs, lack of recognition as a customer, no offer to help, and many reasons why they don't want to help. I have experienced this with every single teller at this location. Avoid this branch at all costs!!
- CRCasey RomanoOct 17, 20251.0-1000000000 stars if I could. I've been with this bank for over 15 years and this is the worst customer service I've ever experienced. I just moved from another state and needed to make change for $100 and they wouldn't let me despite giving them my social and my license from the state I moved from. I have moved a lot. What are people supposed to do when they travel and move? Took 3 RUDE people and the useless branch manager to tell me they couldn't. They were acting like I had this big issue when all I needed was to break $100 into 1's and 5's LOL. I won't be returning here and will be switching banks. They need to improve their terrible customer service.
- ECEric CrooksOct 17, 20251.0Went here to get change for some $100 bills and the experience sucked. This place is not welcoming. When you're asked questions, it feels like an interrogation (e.g., "Hi. What are you trying to do here?"). Don't waste your time trying to get change here or even transact with this location. Getting change at a bank shouldn't require 2 tellers and a branch manager to walk you through a transaction that they can't complete.
- BKBrian KingOct 4, 20251.0Avoid this branch at all cost. I usually do not do this but just to help anyone out that may be looking to stop by this branch. I do not know why this location is so bad but it has been for several years. I have spoken with management several times over this he last couple years but hasn’t changed. There is a location about 4 miles away that is great. I have no idea how they can be so slow. Have been in when there was only one person in front of me and it still took 15-20 minutes. Nice people just EXTREMELY slow.
- NNNavaidSep 26, 20251.0Terrible service. I came there to deposit coins with my child to show them the importance of deposit and savings. The tellers instead were gripping over counting after I counted and were not interested in helping me. One of the tellers was free but she wanted me to wait until the first teller that greeted me to help. I got upset and left and went to federal coastal credit union where there machine quickly counted my coins and deposited the money in my account. I plan to close all of my accounts at Truist.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Apex, NC?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I open a new account at Truist Apex?
You can open a new account online, by visiting the branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Online opening requires waiting for your debit card to arrive, while branch visits provide a temporary debit card immediately.
What are the general business hours of Truist Apex?
The bank is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Truist located in Apex, NC?
Truist is located at 1130 Beaver Creek Commons Dr, Apex, NC 27502, USA.
What services does Truist in Apex offer?
Truist offers deposit transactions, retail and business loans, credit cards, mortgage loans, insurance, investment services, treasury and trust services, cash management by appointment, international wire transfers, and foreign currency exchange.
Which languages are spoken at Truist Apex branch?
Services at this branch are available in English and Spanish.
How can I activate my Truist debit card?
You can activate your debit card online, which allows you to make digital purchases and in-person payments linked to your checking account.
Are there restaurants near Truist Apex that I can visit before or after my banking appointment?
Yes, nearby restaurants include Chili's Grill & Bar, TGI Fridays, Chick-fil-A, First Watch, IHOP, Tropical Smoothie Cafe, Mezeh Mediterranean Grill, Domino's Pizza, and Baker's Dozen Donuts Apex.
What other banks or ATMs are close to Truist Apex?
Nearby banking options include BB&T ATM, Wells Fargo Bank, and SunTrust, providing additional choices for your financial needs.
What shopping and service options are available near Truist Apex?
Nearby you can find Beaver Creek Commons shopping center, Mattress Firm, Bath & Body Works, Lowe's Home Improvement, Oasis Nail Bar, and Project Good Dog for pet services.