UMB Bank

Reviews

• SM

  Stephanie McNatt

  Sep 8, 2023
  1.0
  Heartbreaking customer service!! We made a switch to BBV over a year ago for our Girl Scout troops. Our accounts were set up on a $0 service fee per month waiver at origination. I received a service fee of $15 per account this month, we have 3 accounts, 3 troops. After speaking with the new manager at the NKC branch, Rena she is only able to accommodate one account since " Things are Changing". We came to BBV because they were Women led, and because they were a community bank. This isn't very community friendly. Our scouts only fundraise one to two times a year and they hardly NEVER hold balances over $1,500.00. We will be closing our accounts and moving them to US Bank that is happily able to house our non profit accounts. If you thought this was a good idea, you were wrong. Its not the same feeling now as when Bob and Wendy were there.
• EK

  Edward Kyle

  Sep 15, 2022
  5.0
  I don’t like how so many once convenient locations have closed . I joined years ago because of your longer hours and you were not closed on every holiday. That aside, this branch has great people , always happy to help me and super friendly doing it. My freaking window won’t roll down so I always go inside. It is always very clean and inviting with a bowl of candy usually full of good candy! I hope they will be there for a while.
• AC

  Austin Cross

  Feb 22, 2019
  1.0
  Take note the bank itself does not open until 9; however the drive through opens at 8. Stephanie the teller was very rude at the door telling me they were closed. And then after that the other lady at the drive through got an attitude with me as well. Do NOT BANK here.

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