Old National Bank

Reviews

• P1

  prx 18

  Aug 1, 2024
  3.0
  ONB needs to improve its fee transparency. I have been a customer at Old National for many years. I recently had to stop a check payment. I went to my account online and it was easy to do; however when I tried to find out how much it costs, there was NO information anywhere on the site about fees, except a note to "check bank fees" to find out the price. I called the bank, asked how much it costs to stop a check, and where/how I could find that information on the website. She told me the fee is $38. When I asked her why that information wasn't readily available when I went through the process of stopping the check, she answered, "because you can also call to stop a check". I asked her how much that costs - same fee of $38. So what difference does that make?? She couldn't provide a reason for why the fees aren't stated at the time of the transaction, or somewhere on a fee list accessible on the site. I told her to please pass on my opinion that this is just more of the deceptive practice that banks are famous for.
• KK

  Kahlie Kroells

  Jun 23, 2019
  1.0
  I closed all of my accounts at this location over a month ago after the conversion and changed my two automatic payments to my new accounts at Wells Fargo that same day. I just recieved a notice saying they've contacted me several times about the "unsatisfactory status" of my account and that it has been closed and "information may have either been reported to a consumer reporting agency and or turned over to a collection agency. To open a new checking account in the future, you will first need to repay all overdraft balances." Pretty damn funny as I already closed my accounts and I did NOT receive any other notices about it. And, of course, "no one is able to help me at this time" with the number I was provided. This bank is seriously pathetic.
• MT

  M Tierney

  May 29, 2019
  1.0
  Zero stars. This bank can’t figure out a simple monthly reoccurring wire transfer. For three years prior to First National acquiring Klein Bank my monthly wire worked flawlessly, then First National acquires Klein and cancelled the wire without notice, they blamed it on the receiving bank, then they admitted that they no longer support the service. They then stated they would mail a check monthly, they sent the first check to my house and not the bank the check was to be sent to. They then apologized and said next months check would be mailed to the receiving bank, that didn’t happen either. Now they have asked me to come into the bank again to resolve. This has cost me hours and hours of my time and frustration. What an amateur hour bank. Moving all of my business out after 4 blatant errors and internal bank miscommunications within two months.

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