Business Details
About
Credit UnionBankLoan AgencyHome Loan Provider
At First Alliance Credit Union, we place our members’ needs first by providing compassion, guidance and resources to promote their financial well-being. We want to be our members’ partner of choice for financial success.
Location
Hours
Reviews
4.2
77 reviews
5 stars
57
4 stars
5
3 stars0
2 stars
3
1 star
12
- GMgreg mertz2 days ago5.0I would just like to share here on Google reviews the fantastic and well informed bank associate in byron/Rochester office LISA HOUSE. She has 5 Star 🌟 from me as she guided me and welcomed me with her knowledge and helped me with task at hand. First alliance is lucky to have such employee. Greg MM
- SASydney AntczakNov 7, 20251.0Beyond upset. My fiancé and I went to first alliance for their competitive mortgage rates. We put our application in on a Wednesday and we were told it would take a maximum of 48 hours to hear back. We didn’t hear anything for well over 72 hours and it was now the following Tuesday. We ended up calling back to get any sort of update - only to find they never received some paperwork needed for the initial application and they didn’t bother reaching out to us about it. This pushed our application process back about a week at this point. They didn’t even let me know the status of the application despite all my information being on it, my fiancé had to request the information. Moving forward to the following Wednesday (now 2 weeks we have waited to get our application processed alone), we emailed the representative helping us yet again because we hadn’t heard anything in quite some time - only to wait 48 more hours (now Friday) to be told they can’t offer us anything due to me starting a new job (which could’ve easily been told to us before we even started this application process). They completely wasted our time and didn’t even bother taking initiative to reach out and ask for additional information or anything from either of us. They are great for rates, but don’t bother coming here if you want timely, efficient service.
- MGMichael GrandtAug 11, 20252.0New to the area, need to open an account. Called and used the automated system to talk to a “member advisor”, and waited for over 13 min to talk to someone who then said he needed to transfer me to someone else. Nope, not a good sign.
- DRDante RomanOct 21, 20225.0Good bank, Sydney helped me to solve every question about my bank account and how to get and improve my credit score!
- CRCole RussellDec 22, 20211.0They take their sweet time, and unacceptable time. They used to be okay before they hid behind a wall.
Frequently Asked Questions About First Alliance Credit Union
What are the regular business hours for First Alliance Credit Union?
First Alliance Credit Union is open Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is there a drive-up service available at First Alliance Credit Union?
Yes, the drive-up is open 24/7 for self-service, and Advisor Support is available Monday to Friday from 7:30 AM to 6:00 PM and on Saturday from 8:00 AM to Noon.
What types of financial products does First Alliance Credit Union offer?
They offer a variety of products including checking accounts, savings accounts, certificates of deposit, loans (personal, auto, home equity, mortgage), credit cards, and business accounts.
How can I contact First Alliance Credit Union via phone or email?
You can call them at +1 507-288-0330 or email at hello@firstalliancecu.com for inquiries and support.
Does First Alliance Credit Union have mobile banking apps available?
Yes, they offer mobile banking apps for both Android and iOS devices. You can find them on the Google Play Store and Apple App Store respectively.
Are there any nearby insurance agencies around First Alliance Credit Union?
Yes, nearby insurance agencies include Steve Strauss Farmers Insurance Agent, Met Life, and Anthony Zucco American Family Insurance, which might be convenient for customers seeking insurance services along with their financial needs.
What nearby schools are close to First Alliance Credit Union for families visiting the area?
Nearby schools include Transition To Adult Program, ESC Area Learning Center, and Phoenix Academy, useful for customers who might want to locate educational facilities when visiting the credit union.
Are there pet-related services near First Alliance Credit Union?
Yes, there are pet stores and grooming services nearby such as Rochester Pet & Country Store and Groomingtails, which may be convenient for pet owners visiting the credit union.
What online banking services does First Alliance Credit Union provide?
They offer online banking, mobile banking, free ATMs, online bill pay, Zelle personal payments, and a personal financial management tool among other services.
Where is First Alliance Credit Union located?
It is located at 501 16th Street SE, Rochester, MN 55904, United States.