TruStone Financial Credit Union

Reviews

• AA

  Alex A

  Oct 14, 2025
  1.0
  The ATM is almost always broken. Pointless for a 24 hour ATM.
• RH

  Reiko Hirai

  Jun 17, 2022
  1.0
  Bank that destroys your hard earned credit score! My autopayment was cancelled without my knowledge before I paid off my car loan. I didn't realize it and missed 2 payments. There were no phone calls or mails and I was hit by almost a 100-point decrease in my credit score. I contacted TruStone immediately when I realized this and they insisted that I somehow set the expiration date to my autopayment even though I have no ability to do so. A teller set it up the autopayment when I took out the loan. A teller confirmed this but insisted that the expiration date was set by TruStone but based on "the customer's request." Why would anyone let their autopayment expire before the loan is all paid off? On top of that, I had to pay a late fee for their system failure. They have absolutely no willingness to work with me. I contacted the Better Business Bureau and the Attorney General Office. They gave BBB one sentence explanation denying my request to remedy the situation. They have ignored the request from the Attorney General Office. They also insisted that they communicated enough since they put the information that I was behind the payment on my online bank statement. I had an excellent credit score and was never behind payments until this. *Update: I received an unexpected letter from TruStone that they decided to adjust and remove the delinquent report to the credit bureaus. My credit score went back up where it used to be. I decided to keep this review hoping that this would help people in similar situations. I first contacted TruStone at the beginning of February. Once it became apparent that they were unwilling to address it, I contacted the BBB and the Attorney General Office 5 weeks after my request was first submitted to TruStone (I wanted to give them enough time to remedy it). They responded to the BBB with one sentence rejection of my claim and ignored the Attorney General Office. I received two additional emails from the Attorney General Office that they haven't heard back from TruStone and the office sent them additional letter twice more in early May and at the end of May. I believe that finally did it. I appreciate the persistence of the Attorney General Office and whoever at TruStone who realized that it just hurts their business to destroy someone's credit history for their own system failure and not correcting it. I still think this shouldn't have happened with a financial institution and I hope future customers will be able to get them correct it if they find themselves in this situation.
• BR

  Brian Regan

  Mar 21, 2019
  5.0
  Went into this office for the first time and it was very welcoming teller was helpful with my question and manager,Mikehelped with my loan questions
• MC

  Melissa Cathcart

  Dec 18, 2018
  1.0
  I left them after 25 years because they don't keep track of in-person encounters, phone calls, or inquiries at the branches, they lost a document that I had signed on one of their iPads, they kept paying a company that I had fired and on which I had placed stop payments, and every person you talk to over the phone claims to be a manager....until they aren't anymore and hand you off to the next manager...until they aren't anymore and hand you off to the next manager......
• AR

  Angela Richie

  Apr 27, 2018
  5.0
  Love this place

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