Flagstar Bank

Reviews

• PF

  Patricia Flack

  Oct 27, 2025
  5.0
  I would like this review to be seen as an A+ grade for Pashke Lluligjuraj (Pash). My husband passed away early in September this year. It has been a difficult time that required more than usual banking interactions. Pash has always shown genuine compassion, professionalism and never once made me feel less than for being emotionally or cloudy minded. In a world where true, sincere kindness is harder to find, Pash really is a shining example of it. She has made this transition in my life a bit easier and I am very grateful that she is always available. Flagstar Bank, in my opinion, is lucky to have her. Thank you. Patricia Flack
• VM

  Valerie Moran

  Oct 23, 2025
  1.0
  Repeatedly fail to follow through on issues: 1. Their system was down and failed to process three different auto checks. They then tried to blame all three DIFFERENT merchants. Daniel promised to call me back same day and failed to do so. 2. Their ATM was not working properly and ate my atm card the night before thanksgiving. I called and no supervisor even called me back 3. I ordered a new card and it did not timely arrive. Again no follow up 4. Today I came in for a cashier’s check. First time I have ever requested one and Daniel charged me $8.00 and claimed there was “no way to waive the fee.” When I said other banks did not charge he admitted that he used to work for Chase and that there the fee could be waived. Poor customer service, lack of follow through and inability to waive fees other banks waive is how a bank loses customers Flagstar now claims they “want to learn more.” Funny how they repeatedly failed to respond until I posted publicly.
• AM

  Andrew Maynard

  Sep 15, 2025
  1.0
  How do you not inform customers of a major outage? Phones down? Direct Deposits stopped? What is going on? Having to ask questions on Google maps is ridiculous. Time to find a new bank.
• SJ

  Susan Johnson

  Feb 14, 2018
  5.0
  We have had very good experiences with this local branch of Flagstar Bank. The staff is great. Alway friendly, helpful and will always offer i formation to help with financial questions or concerns. There have been mix ups with the Flagstar system and their computers (not the fault of local branch), so always ask questions. We had overpaid a loan, thankfully questioned the information of pay off and it was rectified. Thanks again to the local staff.

Frequently Asked Questions About Flagstar Bank