Old National Bank

Reviews

• AG

  Ama5ing Grac3

  Nov 13, 2025
  1.0
  Overdrafted 1 time and they removed older charges that had already went thru and re-added them a week later so I would have 3 more over draft fees instead of the 1 I should have had
• LL

  Lindsey

  Oct 30, 2025
  1.0
  Don't use this bank!! Their customer service line messed my account up so bad! I called Tuesday to request a stop payment. I was told there would be a stop payment fee and that it would all be adjusted by Weds morning. Weds I woke up and my account has 3 stop payment fees and the payment wasn't even stopped. So I called back. I was told there was an error and the lady said she would get it all fixed for me. Today I logged into my bank and there was 3 stop payment fees, the payment that wasnt stopped and a NSF fee (which wouldn't have been there if the payment was stopped) so I called back and was told I would be getting the extra stop payment fees and the NSF reimbursed because they agreed it was an error on the banks end. The day hasn't even ended and I got ANOTHER NSF fee added to my account. This is so wrong that my account got so messed over errors by your staff. As soon as my check hits tomorrow I will be closing my account. This is the worst experience I have ever dealt with, with a company.
• AS

  Angel S

  Aug 1, 2023
  1.0
  Customer service isn’t the greatest! Walked in at 4:45pm to set up a checking account and was told it was too late to do one since they close at 5pm, but that I could come back another day or on the weekend. I’m pretty sure if the business hours say 9-5pm… then that’s when customers should be allowed to walk in and do what they need to do. I get not “wanting” to stay later… but the customer service aspect of things should warrant a team member “going the extra mile” to stay 5-10 minutes after 5pm to gain a new customer! Their attitude said several things… but most importantly it said “we don’t care to have your business”! Not everyone can get time off work to come in before 4pm as the gentleman mentioned I should have done. When I expressed I couldn’t come before 4pm and that I really needed to get it set up before the weekend to ensure I had enough time for my check to deposit… the clerk I was talking to looked at the manager and said “can we swing a checking account set up in 11 minutes” and the manager said “yeaaa no”! It does feel like if I was of a different class and/or nationality… I would have been helped promptly … with no problems!
• YT

  Yaminah Thomas

  Oct 15, 2018
  1.0
  I love banking with old national, but I seem to have the worst experiences at this bank. When my husbands account was hacked I came in to try and resolve it. I sat in the waiting area for 30 minuets and by the time they got to me the bank was closed she told me I needed a certain document I had in my car I asked if I could go get it and she said no we’re closed, remind the account had been oveedrafted by a fake check and we didn’t have access to our money. Then this Sunday October 14th I go in the bank and again I waited 20 minuets to be helped just to be told I still had to wait another 10 , that wasn’t the problem. I continued to wait to get my divorce papers notarized and she says to me he has to be there, I politely explained that he was there he just had to take our 2 year old to the bathroom and could walk in and show ID it was 11:59 and she says no we’re closed. I’m extremely disappointed with this branch because they’re so concerned about closing on time that customer service goes out the door. Hopefully they see this, and something changes.

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