Flagstar Bank

Reviews

• RR

  Rebecca

  Jul 7, 2021
  5.0
  Great experience.
• PH

  Paula Heard

  Oct 13, 2020
  5.0
  The two ladies at the bank were extremely courteous. While I was there a young man tried coming in without a mask. Then Melissa Parkin excused herself, and went over and politely told the young man he could not enter without a mask. He said he didn’t have to. She explained to him that was the policy, if he didn’t want to wear a mask she understood therefore they would be more than happy to help him through drive-through. He was angry and upset talking about his rights, he had already knocked the sign over out front that asked people to wear a mask! She stayed calm and collected but firmly stood her ground, and followed the bank policy! He finally went through drive-through, they were not able to help him because his account had expired. She was apologetic to me that this had happened. I did not feel threatened, they were very stern with the gentleman but polite. The two ladies at the bank handled it beautifully. I’m a Very satisfied customer!
• CL

  Cindy Lee

  Jul 20, 2019
  1.0
  WOW.... 3 visits to this branch, 4 calls into this branch and my account is still not fully accessible or usable. They failed to set me up with online banking, they didn't provide me with banking info so I requested they mail it to me. Also, they tried to get me back into the branch again, but I refused because 1) they have everything they need from me 2) it should not be this hard to open/use account 3) this experience has made me regret opening up an account here, but I'm too exhausted at this point to start all over somewhere else at this very moment...

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