Macatawa Bank

Reviews

• NG

  Nailea Gonzalez

  Aug 15, 2025
  1.0
  At this branch, the employee at the desk was friendly, but the experience was unnecessarily frustrating. I was at the area for withdrawing money, gathering my belongings before approaching her desk to address an “issue” with my address. The branch had just opened, there was no line, and there was no reason to rush me, yet she repeated herself three times, urging me to come over. Ultimately, my address did not need to be corrected. She then explained — as if I did not already know — that “when the light turns green, you may enter.” I understood this, but with a stroller and my baby, I was confused by the slower-than-usual door timing. As a customer, I would expect staff to be more professional and patient, especially when I had my baby with me. At other locations, I have been able to enter and exit quickly without buzzing, without waiting, and without feeling rushed or talked down To
• MS

  Manuela Sariñana

  Nov 17, 2022
  5.0
  Muy amable la persona que nos atendió.
• ZF

  Ziegler Family

  Mar 5, 2020
  1.0
  If I could give 0 stars I would. I have been trying to withdrawal my 401k for 2 weeks now since I no longer work at my company. Our rep will not take my call, will not call me back nor will she return my email. This is not my first bad experience with her. They definitely do NOT have the individuals best interest in mind.
• DL

  Dave Lokers

  Mar 4, 2020
  5.0
  Ive worked with your bank since my father passed away.. Everyone has been very helpful considerate an always bent over backwards to help me an my family with all matters concerning his estate.. Thank you again Ron Fles..John Simmonds the whole department i appreciate you all

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