Lake Trust Credit Union

Reviews

• 22

  2G's

  Sep 11, 2025
  1.0
  If I could give zero or negative I would. I opened a business account here and a credit card. All excited new start up let's go get a laptop. Nope. Go to Microcenter and it's declined. 11 AM. Get on the phone for 20 minutes with an outsourcing card service and then transfer to another. Had to leave 20 minutes on hold in because I only have 1 hr lunch. Then 42 minutes on hold someone picks up. Oh the phone number was wrong good to go now. I go back. MC is 15 minutes there they held my purchase, nope. Didn't work. We are now at 1pm. Tell MC I don't live close can you hold it please. They do. Back on the phone. Same process 20 min with outsourcing the 30 on the main line but this time I ask for a supervisor. They absolutely re assure me it's fixed. Go pick up my son from school come back to MC now its 630 pm. Does not work. I feel like the movie falling down. Back on the phone no joke 45 minutes with the outsourcing then the main line and they tell me there's nothing that can be done. This purchase was under 2k. A business card. Under 2k. I speak to a manager she has to call me back tomorrow. I want to cancell this card and LT but now my credit is run so I can't get a card anywhere else and this is what i get. No computer to start my work this weekend and a company with the WOST customer service I have ever witnessed. This has ruined my start up to such an extent that I can't even explain. My madman rambling does not do it justice DO NOT BANK HERE. I would go loan shark or shady guy in the neighborhood before here. No joke please do not make the same mistake I did. So incredibly inconvenienced today.
• AB

  Adam Beatty

  Aug 20, 2025
  1.0
  Of course this will be censored bcz google reviews is biased and has no integrity but here goes: The cold called me for no reason, but I missed the call, so I called them back just incase there was a problem with my account.. the agent couldn't find ne reason for them calling me nor ne record of them calling me... meanwhile my time is stolen from me while I am on hold forced to listen to annoying spam. Then I wanted to file a complaint but I was informed there was no dept for complaints.. laughable. I would change banks but these "ppl" reflect the industry standards, don't they. Customers have no rights but corporations are considered " ppl" by "law" and have more rights than the "consumers". America is an atrocious waste of existence that is turning all of us into dead men walking.
• LD

  Lilana Dedvukaj

  May 7, 2021
  5.0
  i love the tellers, they are thee best!!! its a small bank but they take care of you!

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