TD Bank

Reviews

• ME

  Michael Eads

  Jul 10, 2025
  1.0
  Extremely Poor Customer Service - 61 Days and Counting 1 Star - Would give 0 stars if possible I am writing this review after enduring 61 days of unacceptable treatment from TD Bank regarding a legitimate dispute over $29,000. This experience has been nothing short of a nightmare, and I feel compelled to warn other customers about the bank's complete failure to handle disputes properly. The Facts: Dispute Amount: $29,000 Days Without Resolution: 61 days and counting Provisional Credit: NONE provided (required by law within 10 business days) Final Resolution Amount Agreed: $18,220.19 Check Amount Actually Issued: $13,220.19 (WRONG AMOUNT) The Process Breakdown: After filing my initial dispute, TD Bank made me re-file the same dispute four separate times. Each time, I was told different information and had to start over. Finally, I was connected with an investigator who spent 2.5 hours reviewing my case and confirmed that yes, I absolutely had a valid dispute. Despite this confirmation, TD Bank: Never provided the legally required provisional credit within 10 business days Agreed to a settlement amount of $18,220.19 Then issued a check for only $13,220.19 - the wrong amount Claimed they mailed this incorrect check on June 30th As of July 10th, I still haven't received even the wrong check Current Status: I have contacted the Consumer Financial Protection Bureau (CFPB) and other regulatory agencies about this matter. When I try to call TD Bank branches to cancel the incorrect check and get the right amount, I'm met with employees who "don't know anything" and claim they can't help. The Bottom Line: TD Bank has failed at every step of this process: Failed to provide required provisional credit Made me refile the same dispute four times Agreed to one amount then issued a check for a different amount Has left me without access to my legitimately disputed funds for over two months Provides inconsistent and unhelpful customer service No customer should have to endure this level of incompetence and disregard for banking regulations. I strongly advise anyone considering TD Bank to look elsewhere. Their dispute resolution process is broken, their customer service is inadequate, and they seem to have no regard for their legal obligations to customers. This review will remain until TD Bank resolves this matter properly and provides the $18,220.19 they agreed to pay.
• BK

  be kerubo

  Mar 1, 2025
  5.0
  Very helpful staff
• PF

  Pablo Figueroa

  Sep 6, 2024
  5.0
  Came in on 08-06-24 to make some change, great service as always. Shortly after I got a call from Jesse to let me know to check my change order after Jesse noticed a possible $1 shortage on my order. I counted again and it was all correct. Thank you Jessie for looking out for your customers. Working in customer myself, I can’t stress how much I appreciate his young man’s diligence in making sure I was taken care of. Thank you, Jesse and the rest of the team! Apologies if I spelled the name wrong.
• WW

  W W

  Oct 3, 2017
  1.0
  If I could rate lower I could.

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