Wells Fargo Bank

2.9
44 reviews
Wells Fargo employee helping two people

About

BankATMBusiness Banking ServiceOnline BankingSavings Bank
Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.

Details

  • Drive-throughAvailable

Location

Wells Fargo Bank
13920 Georgia Ave, Silver Spring, MD
20906, United States

Hours

Reviews

2.9
44 reviews
5 stars
19
4 stars
2
3 stars
1
2 stars
0
1 star
22
  • RB
    Roberto Beltran
    Oct 16, 2025
    5.0
    Excellent customer service, it has been a long time since I received excellent service in a banK, especially to the manager who was very helpful. I recommend this agency 100%
  • TT
    Tay
    Oct 10, 2025
    1.0
    I've had truly bad experiences with Wells Fargo and at this location in particular. Some of the issues you may have to deal with at this branch: - An associate banker who cannot close an standard account if you're there in-person - A bank manager who can't access basic account information - Policies that freeze your funds for weeks and no one has the ability to do anything about it Wells Fargo has never had a great reputation and their branches and employees are the reason why. I understand that sometimes issues or procedures are outside of their control, I really do. But the staff here are apathetic to your concerns and appear unmotivated to help in any way or even just connect you to someone else who could help. A bank literally controls your livelihood and the money that keeps you off the street. You should at least be able to trust/rely on them for basic account support or information. I'm closing my accounts here and moving to another bank; I will do so over the phone, since the staff in-person aren't able to do it!
  • JV
    JC VELÁSQUEZ
    Aug 16, 2025
    5.0
    Slow staff. Poor costumer service.
  • RO
    Ruben Obregon
    Aug 9, 2025
    1.0
    Manager Hada Sorto never available. Teller cannot do a simple 1k withdrawal. I provided ID, one time code and access to online banking. Teller with glasses and beard pushed to get a debit card and go outside to do withdrawal. I was denied access to withdraw from my account after all verification. When asked for Manager info, he throw the card and ask like he didn’t care. Complete disappointment of branch. Debit card is a choice, i felt discriminated and taken advantage of. He didn’t know my background at all. Please WellsFargo take care of it. I expect a call from Manager.
  • ME
    michael earhart
    Nov 21, 2023
    1.0
    Worst Wells Fargo I’ve ever been to. No bankers available, slow staff and terrible customer service. Wells Fargo should shut this location down.

Frequently Asked Questions About Wells Fargo Bank

What services does Wells Fargo Bank offer at this location?

Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, savings tools, and deposit products.

What are the regular business hours for Wells Fargo Bank?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM, Saturdays 9:00 AM to 12:00 PM, and closed on Sundays.