I visited this branch last week and had a very unpleasant experience. The older lady with yellow hair was rude and condescending, questioning me inappropriately and giving unnecessary attitude. She made incorrect claims about basic check details, then responded with a sarcastic remark after I explained the situation; very unprofessional. Another (Asian) lady joined her, and they began murmuring, which only made things more uncomfortable. Please reciprocate the respect that’s given to you.
Thank you to the man who eventually helped me, I truly appreciated his professionalism and kindness.
MM
Meagan Mangum
Aug 23, 2025
1.0
Awful. We took our daughter to open her own bank account for the experience and opportunity to learn about money and couldn’t even get a warn welcome or someone half excited on a core memory for a child. We were told all of this is just easier to do online.
If you’re looking to teach and educate your kids in banking this is not the location.
MH
Mam Hern
May 11, 2024
5.0
We have huge parking location and the tellers are very friendly.
AS
alan segal
Jun 24, 2022
2.0
Decline of services since taking over Chevy Chase Bank, especially the 360 iteration. Almost all perks eliminated for high-balance customers, untimely statements lacking detail, Fees for everything. Recently hacked...took 6 mo. to acknowledge fault and reimburse. Still haven't admitted breach of their security. Ease of telephone banking the only positive feature.
What are the regular business hours for Capital One Bank in Silver Spring?
Capital One Bank is open Monday through Friday from 9 AM to 5 PM, and Saturdays from 9 AM to 12 PM. It is closed on Sundays.
When is the drive-through service available at Capital One Bank?
The drive-through service operates Monday to Friday from 9 AM to 5 PM, and on Saturdays from 9 AM to 12 PM. It is closed on Sundays.
What services does Capital One Bank offer at this location?
This location offers Branch Drive-Up, Coin Machine, Night Drop, ATM, and Walk-Up ATM services.
Where is Capital One Bank located in Silver Spring?
Capital One Bank is located at 13301 New Hampshire Ave, Silver Spring, MD 20904, USA.
How can I contact Capital One Bank in Silver Spring?
You can call the main phone number at +1 301-680-8660 or send a fax to +1 301-680-8663.
What kind of banking needs can I fulfill at Capital One Bank?
You can get Ambassador help, open a bank account, make cash and coin transactions, and more at this location.
Are there any nearby banks or ATMs that I can visit near Capital One Bank?
Nearby banks and ATMs include Sandy Spring Bank, Sandy Spring Bank Colesville Community Office, Bank of America ATM, and LibertyX Bitcoin ATM for currency exchange services.
What nearby retail and convenience stores are close to Capital One Bank?
Walgreens and Rite Aid, both pharmacies and convenience stores, are nearby and convenient options for shopping around the bank location.
Are there any food options close to Capital One Bank?
Yes, Pizza Hut and China Dynasty, a Chinese restaurant, are nearby for dining before or after banking.
What public services or community organizations are located near Capital One Bank?
The US Post Office, United States Postal Service, PMI Silver Spring Chapter community services, and fire protection services such as MCFRS Station 24 and Hillandale Volunteer Fire Department are located nearby.