Capital One Bank

3.3
30 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer Service
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
13301 New Hampshire Ave, Silver Spring, MD
20904, United States

Hours

Reviews

3.3
30 reviews
5 stars
15
4 stars
2
3 stars
1
2 stars
2
1 star
10
  • KR
    Kimberly Rocher
    Oct 24, 2025
    1.0
    I visited this branch last week and had a very unpleasant experience. The older lady with yellow hair was rude and condescending, questioning me inappropriately and giving unnecessary attitude. She made incorrect claims about basic check details, then responded with a sarcastic remark after I explained the situation; very unprofessional. Another (Asian) lady joined her, and they began murmuring, which only made things more uncomfortable. Please reciprocate the respect that’s given to you. Thank you to the man who eventually helped me, I truly appreciated his professionalism and kindness.
  • MM
    Meagan Mangum
    Aug 23, 2025
    1.0
    Awful. We took our daughter to open her own bank account for the experience and opportunity to learn about money and couldn’t even get a warn welcome or someone half excited on a core memory for a child. We were told all of this is just easier to do online. If you’re looking to teach and educate your kids in banking this is not the location.
  • MH
    Mam Hern
    May 11, 2024
    5.0
    We have huge parking location and the tellers are very friendly.
  • AS
    alan segal
    Jun 24, 2022
    2.0
    Decline of services since taking over Chevy Chase Bank, especially the 360 iteration. Almost all perks eliminated for high-balance customers, untimely statements lacking detail, Fees for everything. Recently hacked...took 6 mo. to acknowledge fault and reimburse. Still haven't admitted breach of their security. Ease of telephone banking the only positive feature.
  • ET
    Efrem Tesfamariam
    Aug 30, 2018
    1.0
    Waiting long time

Frequently Asked Questions About Capital One Bank

What are the regular business hours for Capital One Bank in Silver Spring?

Capital One Bank is open Monday through Friday from 9 AM to 5 PM, and Saturdays from 9 AM to 12 PM. It is closed on Sundays.

When is the drive-through service available at Capital One Bank?

The drive-through service operates Monday to Friday from 9 AM to 5 PM, and on Saturdays from 9 AM to 12 PM. It is closed on Sundays.