Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
29 reviews
5 stars
7
4 stars
3
3 stars0
2 stars
1
1 star
18
- JWJoshua WilliamsTDec 30, 20251.0I believe I was racially profiled by Allen, a bank representative at this branch. When I raised my concerns, the Branch Manager, Andree Gohoungo-Regis, supported Allen’s actions rather than addressing the matter impartially. Following my complaint, I was denied service, including the ability to deposit or cash my payroll check, which I believe was retaliatory in nature. I have been a member who has regularly cashed payroll checks at this location without issue. On the day of this incident, I felt I was treated differently based on my appearance and mannerisms. Ms. Gohoungo-Regis evaluated me in a dismissive and unprofessional way before declining to assist me, despite my established banking history at this branch. This experience has raised serious concerns regarding the customer service standards and complaint-handling practices at this location. I strongly encourage a formal review of the service procedures and managerial conduct at this branch, particularly as it relates to fairness, professionalism, and retaliation following customer grievances. Until this matter is properly investigated I will tell all my coworkers, friends and family along with my social media following to avoid this branch because of this specific manager She is a direct reflection of why there’s so many negative reviews on this Branch
- SNSon NguyenOct 30, 20251.0Can't even use the ATM I wish I could give 0 stars they don't even deserve 1 star at all
- JBJ BOct 30, 20255.0I can't express how greatful I am for Berta and the great customer service she provided. She went above and beyond to help me get the statement that I am required to provide due to my divorce. My account was closed years ago during the Suntrust/ BBT merger. I went to several different Truist banks and Berta was the only person who was able to find my account and get me the statements I desperately needed. Berta truly cares about her clients- both past and present. Berta is an example of what GREAT customer service and professionalism is, if Truist had more employees like Berta I never would have left Truist.
- JTJustin TabatabaiSep 26, 20255.0Had a five star smooth experience with branch manager Andree Gohoungo-Regis, who helped with wire transfer and was professional, personable, and patient with me through the whole process! She is tremendous. ⭐️⭐️⭐️⭐️⭐️
- DJDoe JeffMar 11, 20251.0This was one of the most frustrating and incompetent experiences I have ever had. The staff insisted on multiple forms of identification despite my already providing a valid driver’s license and then refused to allow me to withdraw my own funds. Their lack of knowledge and professionalism—especially from the branch manager—is absolutely unacceptable!! Don’t go here! They all need to be fired or get suitable training!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular operating hours of Truist in Rockville?
Truist in Rockville is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is the drive-through service available at this Truist location?
No, the drive-through service is closed every day of the week at this Truist location.
How can I open a new account at Truist Rockville?
You can open a new account online, by visiting the branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Opening online requires waiting for mailed debit cards or checks, while visiting the branch allows you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online, which enables you to make digital purchases and in-person payments using your checking account.
What types of banking products and services does Truist offer at this location?
Truist offers a variety of products and services including checking and personal savings accounts, commercial banking, credit cards, loans, mortgages, online and mobile banking, small business banking, and wealth management.
Are there any nearby places where I can grab a meal or coffee near Truist Rockville?
Yes, nearby dining options include Smashburger for fast food, Dunkin' for coffee and donuts, Starbucks coffee shop, Akira Ramen & Izakaya for Japanese cuisine, Urban Hot Pot for Chinese and seafood, Bento Sushi, and Amore Eats for Taiwanese dishes.
Where can I find grocery stores close to Truist in Rockville?
Safeway is a nearby grocery store offering bakery and delicatessen services, and The Vitamin Shoppe specializes in vitamins, supplements, and health foods.
Are there any nearby financial services or banks close to this Truist branch?
Yes, SunTrust bank is nearby, and there are additional services like a Truist ATM, Coinme currency exchange ATM, and Western Union money transfer services close to the branch.
Can I find personal care or wellness services near the Truist branch?
Yes, nearby personal care options include Floyd's 99 Barbershop, Shobha Rockville Pike for threading and laser hair removal, Pure Barre gym, and Adventist HealthCare Sports Performance Institute for fitness training.
How can I make an appointment at this Truist branch?
You can schedule an appointment online by visiting the reservation URL at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.