Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
13 reviews
5 stars
4
4 stars
1
3 stars0
2 stars0
1 star
8
- SSSlimFixAug 5, 20255.0⭐️⭐️⭐️⭐️⭐️ Outstanding service at this Truist location! I had a great experience at this branch — the staff was professional, welcoming, and very helpful. I want to give a special thank you to Luis, who went above and beyond to assist me with my banking needs. He was patient, knowledgeable, and made the whole process smooth and stress-free. It’s rare to find someone who genuinely cares and takes the time to explain everything clearly. If you’re looking for a branch with great customer service, this is the one to visit. Thank you again, Luis!
- RRRoland T. RustApr 15, 20241.0I called the branch at 1:30 this afternoon. I could not talk to a human, but was told I could leave a message. I left my name and phone number. By 3pm I still had not received a call back, so I called again, and left another message. Again, no call back. This was about a time-sensitive matter that requires their intervention. When the bank was SunTrust it was better. Service seems to have really declined since the merger.
- TVTiffany VedadiSep 12, 20221.0If I could give ZERO stars I would. John the Manager very RUDE. Worst customer service I have ever experienced, I will no longer bank with Truist because the lack of professionalism I have received.
- WRwei ragaMay 31, 20221.0Today was the worst customer service I have ever experienced.Had a appointment with Anne the bank manager .Waited at her office door for five minutes without a hello or acknowledging me.I had to go back home because forgot a document .I came back 20 minutes later.Ann told me to wait another five minutes. Another person shows up at her door and she goes to help them with there issue.I finally get to have her look into my matter.Very rude and unprofessional.At the end of this nightmare I told that she never greeted me and that I had made appointment.Ann stated she had know idea I had a appointment.I stated then why did I make a appointment last Friday over the internet.Ann stated that she was done with me and started working on her computer.I will be taking my banking to another bank.Started when they were called Crestar Bank then Suntrust Bank and now Truist.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist in Potomac?
Truist in Potomac is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Is there a drive-through service available at Truist Potomac?
No, the drive-through service at Truist Potomac is closed all days of the week.
How can I open a new account at Truist Potomac?
You can open a new account online, over the phone, or by visiting the branch during business hours. Online applications require waiting for your debit card and checks by mail, but visiting the branch allows you to get a temporary debit card immediately. Phone support is available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do I activate my debit card from Truist?
To activate your Truist debit card, you can activate it online, which allows you to make digital purchases and in-person payments using your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving money towards goals or emergency funds.
What is the address and phone contact for Truist in Potomac?
The Potomac branch of Truist is located at 9812 Falls Rd Ste 103, Potomac, MD 20854. The main phone number is +1 301-354-4033, and the toll-free phone number is +1 800-786-8787.
Are there any nearby restaurants where I can dine before or after visiting Truist Potomac?
Yes, nearby dining options include Bezu (a French restaurant), Whelan's Potomac (a bar and wine bar), Potomac Pizza (Italian and pizza restaurant), Five Guys (fast food and burgers), Mix Bar and Grill, and FireWok Potomac (Chinese restaurant).
Which nearby ATMs can I use in the Potomac area?
Nearby ATMs include Truist ATM and First National Bank ATM. You can conveniently access cash at these locations near the Truist Potomac branch.
Are there other banks near Truist Potomac for additional financial services?
Yes, nearby banks include Wells Fargo Bank, Sandy Spring Bank, and Citibank, offering various financial services you might find useful.
What languages are supported by Truist Potomac?
Truist Potomac supports both English and Spanish to serve a diverse customer base.