Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
20 reviews
5 stars
6
4 stars0
3 stars0
2 stars0
1 star
14
- JLJacob LevyJul 1, 20251.0The short haired, Indian lady that works there doesn’t know how to cash checks and waisted my time never go here
- JBJosiane BabouJun 3, 20251.0I had a deeply upsetting experience at the Truist branch in Potomac, Maryland, after discovering that my business bank account had been compromised. Following an alert on my phone, I visited the branch to investigate, only to be informed by a banker named Danny that the ownership of my business account had been changed—without my knowledge or consent—by my former business partner. This partner, who is currently being sued for embezzlement, used what I believe were fraudulent means to remove me from my own account. What made this situation even worse was the dismissive, arrogant, and unprofessional behavior of both Danny and the branch manager. Despite the severity of the issue and my repeated requests for help, they treated my husband and me as if we were the problem. I provided multiple documents, including a police report and official state charging documents confirming the legal action against my ex-partner. Shockingly, the branch manager didn’t even bother to review them. I also asked that at minimum they freeze the account or place an alert while the matter was being investigated. Instead, I was told flatly that “there was nothing they could do.” That is simply untrue—because when I visited the Truist branch in Rockville, MD (Gibbs Street), the staff immediately took my concerns seriously, thoroughly reviewed my documents, and began working to resolve the situation and help restore my account access. The contrast between the two branches is staggering. Truist branch made a critical error in allowing an unauthorized change to my account and then the branch manager and Danny, the banker, doubled down by failing to offer basic customer service or concern. I truly hope Truist corporate takes this seriously—not only to rectify the damage done to me but to evaluate whether the branch manager and banker at Cabin John have the judgment and professionalism to serve Truist clients. No customer should be made to feel like an inconvenience—especially when they are seeking help to prevent further harm to their business.
- EFEileen FordJan 12, 20241.0Today had another bad experience in drive through. Last time the gentlemen’s lost one of my checks and said it was my issue then found it. Another time I was given inaccurate information regarding my business service. My son was treated rudely and they input his address wrong so his new card was never received. I have just moved here and my old branch was not like this. The location in Potomac at Tuckerman lane needs management help.
- TMTim MACHENAUDMay 21, 20221.0The hours of operations are not correctly written on google, but when you arrive, the personnel is there but they don’t want to service you. You think they would apologize? Be flexible? No way…
- IIIna IstrateApr 1, 20221.0This bank is the worst in us please don’t open acount with them customer service is never on your side as always it’s there’s where it’s criminal Paymant ! Scammers
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the operating hours for Truist's drive-through?
Truist's drive-through is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 12 PM, and is closed on Sundays.
How can I open a new account with Truist?
You can open an account online, visit a branch during business hours to get a temporary debit card immediately, or call 844-4TRUIST for assistance.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments using your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to save money for goals or emergencies.
What services does the Truist Potomac branch provide?
Services include deposit transactions, retail loans, credit cards, business and mortgage loans, insurance, investment, treasury, trust services by appointment, leasing, cash management, international and retail wire transfers, and foreign currency exchange.
What languages are supported at Truist Potomac?
Truist Potomac supports English and Spanish for customer service.
What products can I access at Truist in Potomac?
You can access products such as checking accounts, commercial banking, credit cards, loans, mortgage services, online and mobile banking, personal savings, small business banking, and wealth management.
Are there any restaurants near Truist Potomac where I can eat before or after my visit?
Yes, nearby restaurants include Broadway Pizza, Mykonos Restaurant Potomac, Pomegranate Bistro, CAVA, Sisters Thai, and The Grilled Oyster Company where you can enjoy various cuisines.
Where can I find medical services near Truist Potomac?
Minute Clinic, MinuteClinic at CVS, and Bethesda Pediatrics are nearby medical centers and clinics for health needs.
What nearby places can help me with quick financial transactions or prescriptions while visiting Truist?
The Exchange Network and LibertyX Bitcoin ATM provide ATM services nearby, and CVS Pharmacy and CVS Hearing Center handle prescriptions and medical supplies conveniently located close to Truist.