Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
20 reviews
5 stars
6
4 stars0
3 stars0
2 stars0
1 star
14
- EFEileen FordJan 12, 20241.0Today had another bad experience in drive through. Last time the gentlemen’s lost one of my checks and said it was my issue then found it. Another time I was given inaccurate information regarding my business service. My son was treated rudely and they input his address wrong so his new card was never received. I have just moved here and my old branch was not like this. The location in Potomac at Tuckerman lane needs management help.
- IIIna IstrateApr 1, 20221.0This bank is the worst in us please don’t open acount with them customer service is never on your side as always it’s there’s where it’s criminal Paymant ! Scammers
- TPT.J.C. PerformanceOct 25, 20185.0I have been using this Suntrust ATM for a while now to make deposits every now and then outside. It also has a convenient drive through available. Today, I went inside and was nicely greeted by the tellers and Lajuan, who asked if I needed any assistance. Lajuan listened to my needs patiently and was very helpful in getting everything straightened out. The Cabin John Suntrust is a great branch!
- IIIndieApr 3, 20181.0Went to this branch twice and experienced the worst customer service by 2 of their employees one named lajuan but this most recent one is the last straw. I went there on 3/27/18 and was waiting to speak with a manager in regards to my account my card had been fraudulenty charged more than 2k on a card that Suntrust fraud department told me to destroy and that they supposedly blocked from making purchases. I told the teller the reason for my visit she told me to have a seat while she got the manager. While waiting Lajuan approached me and asked why I was there. I explained to him that I needed to get my money that was deposited into that account over the weekend out he proceeded to tell me that their was nothin the manager could do for me and I was basically wasting my time and that they were closed so I actually needed to leave. So I then asked if I could please just speak with the manager since I waited and was not informed she was on a call, he then reminded me that It was 5:00pm they were closed and I needed to come back tomorrow. he completely disregarded the fact that the previous rep told me to sit and wait which I did but no one ever told me that the manager didn’t even have 5 mins to spare with me after waiting 15-20 mins to speak with her/him. I asked for the corporate office number or email to which he replied that I should just google it!! I mean Suntrust completely screwed up my account and no one even took a second to think of the customer they messed up in the middle of this. Your employees should really go through customer service training. I’ve since closed my accounts and am now with navy federal. Suntrust you have lost a customer forever and I will tell everyone I know stay away from Suntrust!!!!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the operating hours for Truist's drive-through?
Truist's drive-through is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 12 PM, and is closed on Sundays.
How can I open a new account with Truist?
You can open an account online, visit a branch during business hours to get a temporary debit card immediately, or call 844-4TRUIST for assistance.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments using your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to save money for goals or emergencies.
What services does the Truist Potomac branch provide?
Services include deposit transactions, retail loans, credit cards, business and mortgage loans, insurance, investment, treasury, trust services by appointment, leasing, cash management, international and retail wire transfers, and foreign currency exchange.
What languages are supported at Truist Potomac?
Truist Potomac supports English and Spanish for customer service.
What products can I access at Truist in Potomac?
You can access products such as checking accounts, commercial banking, credit cards, loans, mortgage services, online and mobile banking, personal savings, small business banking, and wealth management.
Are there any restaurants near Truist Potomac where I can eat before or after my visit?
Yes, nearby restaurants include Broadway Pizza, Mykonos Restaurant Potomac, Pomegranate Bistro, CAVA, Sisters Thai, and The Grilled Oyster Company where you can enjoy various cuisines.
Where can I find medical services near Truist Potomac?
Minute Clinic, MinuteClinic at CVS, and Bethesda Pediatrics are nearby medical centers and clinics for health needs.
What nearby places can help me with quick financial transactions or prescriptions while visiting Truist?
The Exchange Network and LibertyX Bitcoin ATM provide ATM services nearby, and CVS Pharmacy and CVS Hearing Center handle prescriptions and medical supplies conveniently located close to Truist.