Industrial Bank

Reviews

• JJ

  Jazzarai Jackson

  Oct 13, 2023
  1.0
  Horrible Bank. My daughter's great grandmother opened up a account for me and gives me $400 every month, I originally receive the money around the 15th of every month but around July she switched it to the 7th of every month. Now I don't receive the money on time and put holds on the funds for about a week. Last month my account was in a negative balance they charged me a overdraft fee when the $400 was being processed, BUT, guess what? The money wasn't even in my account!!!! So why are y'all taking money out my account that wasn't even there yet??? Then I didn't get the money until the week after. Now this month her grandmother told me I was supposed to receive the money on the 2nd, I called them the other day and they told me that nothing was processed on their end. So when I told her that she was going to give me the money a different way, but by the time she tried to do something, I checked my account and it said the $400 is processing. BUT YALL JUST TOLD ME YALL HAVING RECEIVED ANYTHING!!!!! So now y'all decided to process it after I called😐. So I'm thinking it'll be in my account the next day, because usually it'll be there the next day after it processed, but NOPE! Still not in my account!!!! So now I don't know when it'll be in my account and I've been waiting for it for 2 WEEKS!!!!! Y'all are so quick to take money out of my account when it's not there, but take 30 years to put it in my account. I'm switching to a new bank, I will not be banking here anymore!
• GL

  Greg Lewis

  Jan 14, 2020
  1.0
  Jeanette Wilkinson is one of the most rude individuals I have ever had the displeasure of speaking to, electronically or otherwise. I doubt that she has ever held a customer service position of any kind and she seems to have a total lack of concept of time or tact. 100% would never recommend this bank or this awful employee to anyone I know or care about. What an absolutely miserable individual.
• BL

  Baba Lewis

  Apr 18, 2018
  5.0
  Great bank! Love seeing black owned institutions handling their business very well. Very professional and helpful unlike many other banks that are not black-owned. My only grievance is that there isn’t a branch closer to me lol.
• MM

  mookielove100

  Dec 22, 2017
  5.0
  Best bank ever...
• BB

  Barbara Bailey

  Mar 28, 2017
  4.0
  Great, the company has a lot of history, I have family members who have dealt with industrial going back to the 70's awesome!

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