Truist

2.4
25 reviews

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
9301 LAKESIDE BLVD, OWINGS MILLS, MD
21117, United States

Hours

Reviews

2.4
25 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
0
1 star
16
  • CO
    Chioma Obi
    Oct 8, 2025
    5.0
    Very professional and friendly
  • JH
    Josh Hose
    Sep 27, 2025
    5.0
    Great customer service and there normally very fast. Even when there are people in line.
  • 5P
    5abi production
    Apr 14, 2025
    5.0
    Good service
  • GF
    Gabrion Fluellen
    Feb 26, 2024
    5.0
    The staff at this specific location is the by far one of the best customer service experiences I’ve had in a long time. You can tell they truly care and prioritize your needs and not theirs! The manager Yimaj sets the standard for personalized solutions and customer care!
  • W
    -COSMIC WARRIOR-
    Jul 16, 2022
    1.0
    This location seriously went downhill since the days when I first started banking with them just over a decade now. When the bank tellers from back left one by one I started seeing & unfortunately experiencing a drastic shift in customer service. They’re alot slower in getting people in & out so the lines will be backed up more often than the past. Whenever I have a question about anything, their typical response is to call some BBT/Truist customer service line for help instead. They’ll often close the drive thru line before closing time which is extremely annoying!! They are slower to cash my checks compared to the helpful ladies that was there 7 years+ ago. The old crew used to be helpful & ready to immediately set up a meeting no matter how problematic the situation the customer would have. They would be willing to help but this new crew. I can’t stand them. The whole BBT to Truist recent switchover was a clusterf*-* as well for the online service but that’s more of a gripe with the whole business.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.