Atlantic Union Bank

Reviews

• BV

  Bob Val

  Nov 9, 2025
  1.0
  You should read this before ever deciding to bank with Atlantic Union Bank. Atlantic Union Bank (AUB) just bought out Sandy Spring Bank and almost all the ratings you see on Google Maps were tied to SSB and its long, successful history. I am a 35-year customer and was excited at first when they merged with Atlantic Union, but I’ve been horrified by my recent experiences. This isn’t just sour grapes about change. Change can be good. I can’t think of a more troublesome experience over the last month since the transition, and these problems foretell of serious systemic problems, not just initial hiccups. So here is what happened in just 3-4 short weeks. I went through the four-lane drive-thru and it was closed on a Saturday morning. Seriously! I had to park and go inside to discover that they are grossly understaffed. There were two tellers in total, when there might typically be six to seven serving the lobby and the drive thru. It appears that either everyone quit because they chose not to stay (a real indictment on its own), or they are trying to cut costs. Whatever the reason, they lost about everyone. Notably, I was there to pay a bill for my safety deposit box, which I thought I had already been paid 4-5 months earlier, only to discover that they sent new payment notices (I received two) covering the same period to every safety deposit box owner, irrespective of whether they had previously paid this year's bill or not. This was intentional, as I discovered, and not an accident, causing both inconvenience and my own personal concerns about how they might have dealt with double payment. Was this an attempt to extract extra payments from the unknowing who might choose to pay from home by check? I’ve never heard of rebilling many months later without regard to whether you’ve previously paid the bill or not. It certainly makes you wonder. Next, I am in the process of retiring and had, one month earlier, specifically asked about routing number changes and was told by staff that they would remain the same. My application was submitted, and today I was just told that they converted to a new routing number, raising questions about whether my retirement disbursements will actually credit to my account. Legacy ACHs will, but will these disbursements, perhaps from a different source, be treated as legacy? It is too late for me to resubmit my retirement application. And for the icing on the cake, I went in with my wife and 90-year-old mother-in-law to get a document notarized. SSB would notarize, and I assumed AUB would as well after seeing it somewhere on their website a few weeks earlier. We had to wait 70 minutes because they were short-staffed, and I do mean short staffed, and when we did get in, the severely uncooperative and argumentative staff member said he couldn’t serve as a notary witness even though he was authorized to notarize. He contended that a notary does not serve in a signature witness capacity (seriously!!) and that he didn't know some of the people listed in the document (what??). He said to find a public notary. Welcome to AUB! We left exhausted. We never had problems before, and if there were legitimate reasons, he was wholly incapable of communicating through his incredible stubbornness. FYI, another couple waiting in the lobby confided that they, too, were about to abandon ship, having problems with the online portal. We don’t use that, so I can’t comment. And a neighbor just recounted to us a similar problem with what appears to be the notary staff member. This is all just too much. Needless to say, I’m in the process of exploring other options. How unfortunate that AUB absorbed and quickly ruined a wonderful local bank. I’m sure they'll make a huge profit; they probably already have. The BIG question is whether it works for us, their clients. Anyone considering banking here is forewarned! You might also want to review the widespread feedback on experiences related to this merger on WalletHub. I just did, and I'm more disappointed than ever.
• KK

  Kalie Kitty

  Jun 17, 2025
  1.0
  Save yourself the frustration of dealing with rude, incompetent employees like Brandy and her supervisor in the fraud department. Absolutely rude and unprofessional, plenty of other banks that treat customers with respect!
• JP

  Jennifer P.

  Jun 12, 2025
  5.0
  Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice. I highly recommend Sandy Spring Bank!

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