Atlantic Union Bank

Reviews

• BV

  Bob Val

  Nov 9, 2025
  1.0
  You should read this before ever deciding to bank with Atlantic Union Bank. Atlantic Union Bank (AUB) just bought out Sandy Spring Bank and almost all the ratings you see on Google Maps were tied to SSB and its long, successful history. I am a 35-year customer and was excited at first when they merged with Atlantic Union, but I’ve been horrified by my recent experiences. This isn’t just sour grapes about change. Change can be good. I can’t think of a more troublesome experience over the last month since the transition, and these problems foretell of serious systemic problems, not just initial hiccups. So here is what happened in just 3-4 short weeks. I went through the four-lane drive-thru and it was closed on a Saturday morning. Seriously! I had to park and go inside to discover that they are grossly understaffed. There were two tellers in total when there might typically be six to seven serving the lobby and the drive-thru. It appears that either everyone quit (an indictment on its own), or they let them go. Whatever the reason, they lost most of their staff. Notably, I was there to pay a bill for my safety deposit box, which I thought I had previously paid 4-5 months earlier. It turns out that they sent new payment notices (I received two) covering the same rental period to every safety deposit box owner, irrespective of whether they had previously paid this year's bill or not. This was intentional, as I discovered, causing both inconvenience and my own personal concerns about how they might have dealt with double payment. Was this an attempt to extract extra payments from the unknowing, choose instead to pay from home by check and not have the benefit of speaking with a teller? I’ve never heard of rebilling many months later without regard to whether you’ve previously paid the bill or not. It certainly makes you wonder. Next, I am in the process of retiring and had, one month earlier, specifically asked about routing number changes and was told by staff that they would remain the same. My application was submitted, and today I was just told by a teller) that they converted to a new routing number and my new ACH wouldn’t credit to my account. Only legacy ACHs will work. And for the icing on the cake, I went in with my wife and 90-year-old mother-in-law to get a document notarized. SSB would notarize, and I assumed AUB would as well after seeing it somewhere on their website a few weeks earlier. We had to wait 70 minutes because they were short-staffed, and I do mean short staffed, and when we did get in, the uncooperative and argumentative staff member said he couldn’t serve as a notary witness even though he was authorized to notarize. He contended that a notary does not serve in a signature witness capacity (seriously!!) and that he didn't personally know some of the people listed in the document as he began to review its content. He said to find a public notary. What???Welcome to AUB! We left exhausted. We never had problems like this before, and if there were legitimate reasons, he was wholly incapable of communicating through his incredible stubbornness. FYI, another couple waiting in the lobby confided that they, too, might abandon ship, having problems with the online portal. We don’t use that, so I can’t comment. And a neighbor just recounted to us a similar problem with what appears to be the notary staff member. BTW, someone who overheard me in the lobby was also unaware of the routing number change and didn’t recall being notified. This is all just too much. Needless to say, I’m in the process of exploring other options. How unfortunate that AUB absorbed and quickly ruined a wonderful local bank. I’m sure they'll make a huge profit; they probably already have. The BIG question is whether it works for us, their clients. Anyone considering banking here should proceed with eyes wide open! You might also want to review the widespread feedback on experiences related to this merger on WalletHub. I just did, and I'm more disappointed than ever.
• LS

  Lll sss

  Jun 23, 2025
  5.0
  Gary is great and very professional! Five stars and all tens!
• BM

  Brady Morton

  Jun 9, 2025
  5.0
  Tiffany is an amazing mortgage banker to work with throughout the entire process of buying a home. She was there from the beginning of the search to answer any questions we had and was always super helpful with anything we needed. Tiffany was also able to match any rates I came back to her with which is ultimately the most important part! Highly recommend.
• JT

  Jason Taylor

  Jun 2, 2025
  5.0
  Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!
• TG

  Tatenda Gwena

  Jul 7, 2023
  5.0
  Brian Willingham was very knowledgeable. He was helpful through out my mortgage process and assisted me in picking the best products for my profile. Great job!!!

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