First National Bank

Reviews

• JK

  James Keller

  Feb 6, 2025
  5.0
  They've always been very nice
• WR

  W.E. R.

  Jan 15, 2025
  4.0
  Bill at this branch was very helpful when I came in to inquire about opening an account. Very personable, knowledgeable, and was a great asset. I will say, if you call their branch, you will be on hold for quite a while, which can be an inconvenience. But my experience was good, no complaints.
• MM

  Marissa Martino

  Oct 20, 2023
  2.0
  Wen on my lunch break to get a temp card. After it taking my whole linch break, i get back to work to find out the card doesnt work. Then they told me to come back tomorrow to get another. Time wasted
• AS

  Akeem Salako

  Apr 18, 2022
  1.0
  This is the worst FNB branch in Maryland. I have been to several FNB banks and they are by far the worst when it comes to customer service. The tellers are not very friendly at all except to people they know. All people are not treated the same and the branch manager doesn’t help either. The wait is always ridiculous in the bank and drive thru even though they have at least 3 employees they still can not move the customers timely. Please work on the customer service at this branch. I will not be back to this branch ever again.
• DS

  David Schwartz

  Feb 11, 2022
  1.0
  Horrible customer service. I am a former Howard bank customer who was also with first mariner bank when Howard bought them very smooth transition . Now They are now FNB as of the 7th. . I have been trying for 3 days to get someone on the phone. On hod the entire day yesterday and Wednesday and nobody answered. This morning I’ve been on hold for almost 2 hrs. Can’t go into the branch because I’m ill. FNB charged my account overdraft fees during the transition while i didn’t have access to make a transfer to avoid it. I have multiple accounts there and thinking it may be best to change to a local credit union. I called a local branch in pa but they said I had to deal with the branch the accounts were originally opened at. Way to help a customer I even messaged FNB online and no reply. This is the worst way to treat a new customer that has had accounts at Howard for 10 years.

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