Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.8
36 reviews
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25
- PPPhuocDec 10, 20251.0Old bank Teller has Very Bad attitude. She is acting like I come to beg her for money…. If I can give -1 star I will do too.
- LCLeroy CornwallNov 26, 20251.0Reading these comments I now see why I didn't receive any help at this branch ...customer service is really poor and the wait is long , I tried to open an account and the lady had no patience to explain ,when I started asking questions she simply said I have other people to attend to , I simply took my stuff an told her im sorry for wasting her time lol. Before I could finish packing my paperwork she already called the next person .As a potential customer I do not recommend doing n business here..
- JRJennifer ReddSep 24, 20251.0Just left the New Carrolton MD Location and my experience was terrible. One teller no one available on the banking floor to assist and when I finally got up to the window the girl was on her phone actively texting. She did not call me by name or ask which account id like to deposit into. I also had to ask how long would the hold be on my money order. I have multiple bank accounts and just opened one with Truist a few months ago due to the on line promotions. The app and atm transaction are no problem. But the customer service here needs a lot of work.
- LBLee BarrientosJun 20, 20251.0One start is to much to this bank! They are super slow and don't have enough people to attend the clients waiting time is 30 to 45 minutes to make a simple transaction.
- TTTrinh TranAug 4, 20201.0Hi my mom banks here she made appointment and they waited for us to come to tell us they had a branch emergency . What a joke they coulda called and told us that and not only that they counted her money wrong and took her 1,500 and they said they couldn’t do anything because they already put the money in the system the workers here really suck if your reading this bank at a different place we switching our bank immediately
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in New Carrollton?
The drive-through at Truist in New Carrollton is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What services does Truist offer at the New Carrollton branch?
Truist offers a range of services including deposit transactions, direct retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
Can I open a new checking or savings account at Truist, and how?
Yes, you can open new checking or savings accounts online, by phone, or by visiting a branch. CDs can only be opened at a branch. Opening online requires waiting for your debit card and checks by mail or visiting a branch for a temporary debit card. Phone account opening is available Monday through Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person purchases using the funds in your checking account.
What are the branch hours for Truist in New Carrollton?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Which nearby postal service or ATM options are available near Truist in New Carrollton?
Nearby, you can find the M&T Bank ATM and the Coin Cloud Bitcoin ATM for your banking and currency exchange needs.
Are there any places to shop for clothing close to Truist in New Carrollton?
Yes, near Truist you will find K&G Fashion Superstore and K & G Fashion Superstore New Carrollton, both offering a variety of clothing and fashion accessories.
Where can I get automotive services near Truist?
For automotive repair and services, nearby options include Serdio mobile wash and Meineke Car Care for oil changes and car maintenance.
What dining options are available near Truist in New Carrollton?
Close to Truist, you can enjoy meals at Wendy's for fast food, Carvel Ice Cream for desserts, Boom Boom Crab for seafood with an African twist, and Jersey Mike's Subs for sandwiches.
How can nearby places aid in planning my visit to Truist?
Nearby retail, dining, and service locations such as K&G Fashion Superstore, Wendy's, and Meineke Car Care allow you to combine errands conveniently with your visit to Truist. Transit access to these areas helps customers find their way easily.