Truist

Reviews

• 3L

  3HIR LLC

  Nov 12, 2025
  1.0
  The service requires substantial improvements.
• FK

  Faith Kim

  Jun 24, 2025
  1.0
  Very disappointing experience. My mother and I went to open both business and personal accounts and ended up spending over 2.5 hours at the branch. The process started with a young associate, but then the branch leader, Jasleen Ahuja, took over. What began smoothly turned into a frustrating situation as she started training the associate during our appointment — without asking if we were okay with it. It slowed everything down and made us feel like we were part of a training session rather than being helped as clients. Jasleen was also very dismissive and rude, both to us and the trainee. I asked twice where the restroom was and was completely ignored until my mother had to step in and ask herself. Even then, the response was unfriendly. The worst part was the handling of a business credit card application. We had clearly said we wanted to compare options first, but she still had my mom sign paperwork for the card without explanation. If I hadn't asked, she would have submitted it without our informed consent. That felt very misleading and unprofessional. Overall, it was a stressful, disorganized, and uncomfortable experience. Definitely not what you expect when opening important financial accounts.
• CB

  Cameron Beck

  Jun 16, 2025
  1.0
  I had an utterly deplorable experience with Khawer Khan at Truist Bank that highlights a shocking lapse in basic security and customer service. On Friday, June 13, 2025, I withdrew a cashier's check for $1,900. To my horror, when I checked my account on Monday, June 16, 2025, I discovered an unauthorized cashier's check for $560 had been withdrawn in my name. This check was neither signed nor approved by me, and the signature was clearly that of a different person. The fact that such a blatant discrepancy went unnoticed, despite the bank’s supposed ID verification process, is absolutely unacceptable for a financial institution entrusted with customers’ money. The ordeal only worsened when I visited the branch to resolve this egregious error. I was forced to wait over 30 minutes, an infuriating inconvenience given that this was entirely the bank’s mistake. When I finally spoke with Khawer Khan, their response was dismissive and unprofessional, stating, “I need to call the other client.” This is beyond unacceptable—why should I, the victim of the bank’s negligence, be delayed further while they sort out their internal failures? My money should have been credited back immediately, allowing the bank to handle their investigation on their own time. While the bank eventually returned my funds, this incident should never have occurred. A bank’s primary responsibility is to safeguard its customers’ accounts, and this failure to verify a clearly fraudulent signature is inexcusable. Khawer Khan’s inability to identify an obvious name discrepancy between the ID and the check raises serious concerns about their competence and suitability for such a critical role. This experience was not only a gross inconvenience but also a betrayal of trust that no customer should endure at a bank.
• OS

  Omar Shallah

  Apr 1, 2025
  1.0
  No receptionist. Appointment was at 12 PM, but there was no banker available and I left at 12:25 PM.
• KB

  K B

  Nov 14, 2023
  1.0
  Worst bank Ive ever had money at seen employees get in verbal arguments with customers. Waited hours for service numerous times this year to get zero accomplished.the employees beg you when your leaving not to give the employee a bad review because they know how bad the bank is

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