Truist

Reviews

• MK

  Mohammad Khan

  Dec 9, 2025
  1.0
  I want to take the time to share my experience so others can make an informed decision about their banking needs and so Truist can reflect on its practices. The current 2.2‑star rating is not accidental, it says everything customers need to know about them. The bank operates with outdated policies, and the staff at this branch often seem unwilling to help. I won’t single out individuals, but here’s what I encountered. They forced me to visit the branch, refused to accept a digital ID even when I was physically present, refused to email anything (even to me), and wouldn’t even allow me to use the scanner to send documents to myself (which is sitting right in the customer lobby). To make matters worse, I had to take time off work just to visit the branch for a document that a representative on the phone had assured me could be emailed. I can only assume they said that just to get me off the phone. The irony is staggering. In today’s digital era, if one is forced to appear in person, yet denied access to basic resources, what purpose does the visit serve? Such practices reflect a disregard for customer convenience and modern expectations. It makes no sense to require customers to appear in person if the branch won’t provide basic resources or make things easier. Banks should be adapting to customer needs instead of creating obstacles. On top of that, communication is nearly impossible. Reaching them by phone requires multiple attempts, and even then, you’re lucky if someone answers. Voicemails go unanswered, and emails to representatives are either ignored or never acknowledged. My Zelle account has also been blocked for a long time, and despite calling at least ten times, I’ve only received contradictory explanations with no resolution. It is still not working even till date and they can't tell me exactly why. Even worse, my sister had an extremely poor experience as well where she was the victim of fraud and felt completely helpless. The customer service reps showed no genuine concern (including the manager) and told her they couldn’t do anything, instead of investigating thoroughly or exhausting all possible avenues. This entire company needs a fresh restructure. Either top management must change or they need to hire competent people at this location who understand customer service. From my experience, there are far better banks that embrace modern practices and prioritize their customers.
• DD

  Dennys

  Aug 26, 2025
  1.0
  Teller need to keep her emotions together..
• EJ

  e j

  Aug 4, 2025
  1.0
  This branch ATM Always seem to have a problem. Check your receipts
• SD

  Sha Do

  Jul 20, 2025
  2.0
  This branch needs help. I don't know what's going on in there but there are never enough tellers and anything requiring a banker will take almost all morning if you have to wait (which is most of the time). In giving this 2 stars for the overall branch, but I do want to say that Kimberly is absolutely saving my membership. I was going to close my account but she is so knowledgeable and kind... even willing to go out of her way to correct an account issue while working with another customer just so I wouldn't have to keep waiting. You have got to hire more people and fix this branch... oh and Kim needs a promotion!
• DD

  Dawn

  May 23, 2024
  1.0
  Unprofessional, non caring and inpersonal! Not only was I lied to by the guy that set up my account, he failed to delete an accidental account that caused a charge off status on my account! Once I contacted collections I was lied to just get a payment made. For an account the manager was supposed to close and didn't not only is my account listed as poor standing, it also says charge off... Even after I pay$53 and some change for the account the manager was supposed to have closed! I can't get a line of credit or personal loan because my account is in charge off status even though it is totally paid and has a positive balance

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