Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
20 reviews
5 stars
8
4 stars
2
3 stars0
2 stars
1
1 star
9
- MLMoore M LNov 8, 20255.0Today, I chose to visit this establishment, and the bank teller, Fred, was so delightful that I felt compelled to write a review. It seems he may not have believed me. I awarded him 5 stars because he was simply performing his duties, and I was already having a rough day, which I should not have directed towards him. Fred, I sincerely apologize for my unpleasant demeanor; you did nothing wrong except fulfill the responsibilities assigned to you. I hope this review reaches you, and I plan to return to this establishment with a more positive attitude.
- AFASK Dee FairAug 21, 20255.0Although I have outgrown Truist and will be closing my account based on extremely poor customer service from the customer service representatives you call...I had a issue that eight Truist representatives couldn't resolve..so I had to go in person...Mr. Frederick Kum Sr Relationship Banker was professional and apologetic of my horrific experiences. He resolved a situation in one day that eight Truist representatives couldn't...If you must bank with Truist...you must deal with Frederick Kum...anyone else...you're gambling...
- MLMaiehia LaneJul 18, 20241.0Very rude customer service . They allowed a man that was seated in the waiting area to jump the line and cut in front of everyone . I think that’s extremely rude seeing as they only have two tellers as it is and there’s an extremely long line .
- KMKatie MakrisMar 1, 20222.0The ATM is drive through only, and almost never takes deposits for some reason. The other drive through lines are almost always closed. The lobby is rarely open. So, if you need to get cash from the ATM - thats about all you can do here. When the lobby IS open, the people are lovely and helpful. I wish they were better staffed and hope they get some help soon!
- MGMax GuyMay 2, 20201.0I visited this suntrust today and I was waiting in line for the drive thru and once I pulled up the sign said open in green letters for the drive thru line. I need to get money that’s over the ATM daily limit and they closed on me while I was waiting in line 5 cars for the ATM side passed me up and then finally the last person was finished on the drive thru side and then they decided to close once it was my turn to be assisted. They absolutely observed me waiting in line. This isn’t the first time I am having issues with this location. Sadly this is the closest one with a drive thru to my home. So I have to put up with this terrible customer service. I am just going to leave this banking company it’s always a disappointing drive back home. I am sure at Chase this wouldn’t happen it also happen to take forever to activate my debit card. I couldn’t activate my card today with my suntrust app. Which is a sad case we are in 2020 now. Chase has the feature by the way. Done.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 1900 Queens Chapel Rd?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday till 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I use the drive-through service at Truist, and what are its hours?
Yes, Truist offers drive-through services Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
What types of accounts can I open at Truist?
You can open checking and savings accounts tailored to your needs. Checking accounts are for everyday transactions, while savings accounts help you save for goals or emergencies.
How can I open a new account at Truist?
You can open an account online, by visiting a Truist branch, or by calling 844-4TRUIST during business hours. Some products like CDs must be opened in a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account funds.
Does Truist provide services in languages other than English?
Yes, Truist offers services in both English and Spanish to better assist customers.
Are there any nearby ATMs where I can withdraw cash near Truist?
Yes, there is a Truist ATM nearby for convenient cash withdrawals close to the branch at 1900 Queens Chapel Rd.
What nearby dining options can I visit before or after banking at Truist?
You can enjoy nearby eateries such as Subway, Crown Fried Chicken, and Sharks Fish Chicken & Pizza located near the Truist branch.
Are there any nearby parks or recreational areas close to Truist?
Yes, nearby parks include Avondale Grove and Annandale Park where customers can relax or enjoy outdoor activities before or after their visit.
Can I find religious or community organizations near Truist for additional support or services?
Yes, there are several religious organizations nearby such as Nigerian Muslim Society, Avondale Islamic Center, and Union Wesley AME Zion Church for community engagement.