Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
37 reviews
5 stars
14
4 stars
3
3 stars
1
2 stars0
1 star
19
- PTPhysical TherapyJan 2, 20265.0I had an excellent experience at the Truist Bank – Germantown, Maryland branch, thanks to Sara Manriquez, Relationship Associate. Sara provided outstanding customer service and took the time to clearly explain everything, making sure I fully understood my options and next steps. She was patient, knowledgeable, and never made me feel rushed. Her professionalism and attention to detail made the entire process smooth and stress-free. It’s refreshing to work with someone who genuinely cares about helping customers and ensuring their needs are met. Sara is a true asset to the Germantown branch, and I highly recommend working with her if you’re looking for clear communication, personalized service, and a great overall banking experience.
- VVVKJan 2, 20265.0I had an outstanding experience at the Truist Bank – Germantown, Maryland branch, thanks to Carlos Zamora. As the branch manager, Carlos truly leads by example. From the moment I walked in, he was professional, attentive, and genuinely invested in helping me with my banking needs. What really stood out was the time he took to explain everything clearly and thoroughly. He never rushed the process, answered all my questions patiently, and made sure I felt confident in every decision. His approach reflects exceptional customer service, deep knowledge, and a sincere commitment to doing what’s best for the client. It’s rare to find this level of personalized service in banking today. Carlos sets a very high standard, and it’s clear that his leadership positively impacts the entire branch. Highly recommend working with Carlos Zamora if you’re looking for professionalism, integrity, and top-tier service.
- KMK MSep 13, 20251.0I opened a checking and savings account. It’s almost been a month and I haven’t received my debit card. Daniella told me she couldn’t assist me over the phone because she’d like to see my ID. I told her I could provide the account number and she responded that she’s only been working there for a few months and doesn’t feel comfortable accessing my account without seeing my ID. I tried to order a card on the app and was not allowed to. What’s going on??
- SUSteven UApr 8, 20251.0Avoid this bank at all cost... I used them for an auto loan through the dealership and I was wondering why I didn't receive any payment information or how to set up an online account. I call the bank and was informed I could NOT access my own loan information lol. They put me through the traditional verification check but for some reason they had my childhood home address and my fathers name associated with the loan so they refused to provide me with my account information unless I go to a branch. I went to the branch and in order to get MY OWN payment information and for a notary. Despite them being a notary they refused to notarize my document so I ended up going to UPS... I'm so glad I'm refinancing and avoiding any more of a nightmare and inconvenience.
- CRcesar roggeroMar 25, 20255.0I am pleased to share my wonderful experience with Miss Roshni Patel and her customer service at this particular branch. Her exceptional service truly exceeded my expectations. From the moment I walked in, I was greeted with a warm smile and genuine concern for my needs. Not only did she attentively listen to my questions and concerns, but she also went above and beyond to ensure that I received the assistance I needed promptly. Miss Patel displayed exceptional professionalism and expertise throughout our interaction. Her dedication to providing outstanding service was evident in every interaction, making me feel valued as a customer. I left the bank feeling highly satisfied with the service. Thank you for your outstanding service!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Germantown branch's regular business hours?
The Truist Germantown branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the Truist Germantown branch's drive-through service available?
Drive-through service is available Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What banking products does Truist Germantown offer?
Truist Germantown offers checking accounts, commercial banking, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
How can I open a new account at Truist Germantown?
You can open a new account online, by visiting the branch during business hours, or by phone by calling 844-4TRUIST. Note that Truist CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start using it for digital and in-person payments.
What services are available by appointment at Truist Germantown?
Services like trust services, leasing services, and cash management are available by appointment at Truist Germantown.
What nearby restaurants can I visit before or after banking at Truist Germantown?
Nearby restaurants include Chick-fil-A, Pardon My Cheesesteak, Carrabba's Italian Grill, Heavenly Wings, Red Robin Gourmet Burgers, IHOP, Taqueria Cielito Lindo, Panera Bread, and The Greene Turtle. These offer a variety of dining options and are conveniently close for a meal before or after your visit.
Are there nearby transportation options to reach Truist Germantown?
Yes, the Germantown Transit Center bus station is nearby, making public transportation a convenient option to reach Truist Germantown.
Where can I find ATMs and related services near Truist Germantown?
Nearby ATM options include Bitstop Bitcoin ATM, LibertyX Bitcoin ATM, and The Exchange Network. Additionally, Western Union offers money transfer services close to Truist Germantown.
Are there automotive services near Truist Germantown for car maintenance needs?
Yes, automotive services such as Century Auto Service, Germantown Service Center, Auto Keys LLC, Germantown Tire And Auto, Cochran Automotive, and Germantown Tire and Automotive are near Truist Germantown for your car maintenance and repair needs.