Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
13 reviews
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6
- DHDayna HockmanDec 10, 20241.0If I could I would give this bank 0 starts! Worst bank I have Ever dealt with! First their system gets hacked and my bank card number gets stolen and used from Arizona/Nevada area and then their system duplicates the fraud transaction to make it 8 fraud transactions instead of the original 4. When I go to report it they refunded all 8 transactions..We good Right?… No! They end up and pull $225 out of my account saying I made those transactions. Mind you I live in Maryland and the transaction was from Arizona.! So I go to the bank and after a month and a half of fighting with their joke of a fraud department I finally got all the money back that their system duplicated only to get another letter saying they were once again pulling another $75 from my account.. So we get that fixed once again. Then my Daughter gets scammed through her college email and ends up losing 1,500(same account). When we called to report it they told her she would get all of her funds back and they would do a stop payment on the transaction… they did not. They told her one thing and then told me a completely different thing. All while blaming her and telling her she is the one trying to scam the bank. To top this off no one in their fraud department can speak English they are all Indians from India. So after a joke of an investigation they close my account on 12/3 after I went and talked to the teller, who told me my account was fine a few days ago 12/6, and they sent me a check with my remaining funds, that I have yet to receive. All after they told me I couldn’t close my account. The icing on the cake is that they left my savings account open and said I can never have another account through them again. But I still have an account… make sense?
- MCMike ChildsDec 31, 20232.0Go to LaVale or Keyser branches. You will find much better service at the other locations.
- JNJ NunyaJun 20, 20231.0Getting really tired of this bank getting worse and worse as they get bought out by new companies. When it was Susquehanna, I never had any problems. When it became BB&T, certain things became more problematic, but it was still tenable. Now that it's Truist, which is a horrible name for a bank by the way, there's problems left and right. Do not bank with this company, unless you enjoy the hassle of having your money held hostage while they wait around sitting on their hands.
- MEM EatonMay 2, 20235.0Greg at the Frostburg branch was very helpful. He was patient with all my questions and explained the process of my transaction fully.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in Frostburg?
The drive-through window is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What are the regular branch hours for Truist in Frostburg?
The branch operates Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Which banking products does Truist offer at this location?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management services.
Can I open a Truist account online or do I need to visit the branch?
You can open an account online, by phone, or visit the branch during business hours. CDs must be opened at a branch. Online applications may take a few days for debit cards and checks to arrive, but visiting a branch allows you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online, which allows you to make digital purchases and in-person payments using your checking account.
What services are available at Truist Frostburg Plaza?
The branch offers deposit transactions, retail loans, credit cards, business loans, mortgage loans, insurance, investment and treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
What nearby shopping centers can I visit when I come to Truist?
Truist is located near Frostburg Plaza, a shopping center where you can find stores like Rose's, Big Lots, Dollar Tree, and Your Friendly Frostburg Biglots for groceries, discount and department store needs.
Are there dining options close to the Truist branch?
Yes, nearby you can enjoy dining at places like Pizza Hut, Cafe Oasis (an Asian restaurant and smoothie bar), Yamato Japanese Steak House, and Subway sandwich shop.
If I need automotive parts while visiting Truist, where should I go?
O'Reilly Auto Parts is close by and offers automotive parts and accessories as well as hardware supplies.
What medical facilities are near Truist Frostburg Plaza?
Nearby medical services include the UPMC Outpatient Center, UPMC Lab Services, Frostburg Medical Center, UPMC Urgent Care, Pharmacare of Frostburg pharmacy, and several doctors' offices such as Sheena M. Buskirk, DO, and Jennifer Barlow, CRNP.