Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
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- SMShannon MorganNov 4, 20251.0If I could Rate this branch with NO stars I would..The Branch Leader Mary, Apologized to me for being misinformed about fees that I incurred after I was told the wrong information by one of her employees inside of her branch, but said there’s NOTHING she can do..Once she realized a mistake was made on their end and apologized for that mistake, she was supposed to make it right.. I don’t recommend this branch to anyone. There are other branches in the Frederick area with much better customer service. I will NO LONGER patronize the Thomas Johnson location..
- KKKaren KranerOct 8, 20245.0The best branch. Everyone is friendly, helpful, knowledgeable. I recommend this branch. Very happy with them here.
- VKVeronica KerriganAug 14, 20241.0If I could give this specific Truist Bank a zero star I would. My husband endorsed a check over to me wrote his signature which should have been no problem to put in my account and the two ladies at the front, one being Jackie, told me that “nope” you cannot put this check in your account unless your husband is present. We are married there should be no problem, especially if my husband is endorsing the check over to me with his signature to put this into my account. Then I was told that the reasoning was because I Could have been the one that endorsed it. Give me a break, again married there should be no problem with him endorsing a check over to me for my bank to be able to put it into my account. These two ladies did not care at all about me and was worried about helping the next customer in line. There were no conversations it was just no. I then had to leave and drive 30 minutes up the road at another truest branch and they had no problem putting what was endorsed over to me into my account. I have been banking with Truist for the last 15 years and I have never been so upset with this bank because of a Jackie. Thr way that she treated me and the way that she decided that she was just going to say “nope” we can’t do it with no resolution makes me want to NEVER come back to this bank again. I will Go out of my way just to never step foot in this branch ever again.
- GMGarrett MayhewMay 6, 20245.0I am a new customer to Truist and a young person who was looking to explore the world of credit and possibly open a line of credit. Mrs. Alexandra and Mrs. Analisa were phenomenal help and assisted me each step of the process. Very pleased with their service, definitely a happy customer! Thank you both!!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist in Frederick, MD?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What are the regular branch hours for Truist at 192 Thomas Johnson Dr?
The branch operates Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
How can I open a new checking or savings account at this Truist location?
You can open an account online, by calling 844-4TRUIST, or by visiting the branch during business hours. Opening a Truist CD requires visiting a branch.
How do I activate my Truist debit card?
Activate your debit card online to start making digital and in-person payments from your checking account.
What types of banking products and services does Truist in Frederick offer?
This location offers checking and savings accounts, commercial banking, credit cards, loans, mortgages, small business banking, online and mobile banking, and wealth management services.
Is there a convenient nearby place to grab a meal before or after visiting Truist?
Yes, Hero's (an Italian restaurant and bar), My Thai Restaurant, and Rick's Chinatown are nearby and offer a variety of dining options you can enjoy.
Where can I access other financial services near Truist Frederick?
The Nymeo Federal Credit Union is close by if you're looking for alternative financial services such as credit union benefits.
Are there health and wellness facilities near Truist Frederick that customers might visit?
Yes, several health-related facilities nearby include Labcorp for lab testing, Frederick Spine Rehabilitation Center, and multiple dental offices such as Life Smiles and Frederick Family and Cosmetic Dentistry.
Can I schedule an appointment to visit Truist branch at Frederick?
Yes, you can make an appointment to visit by using the reservation URL provided: https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment
What is Truist's purpose and commitment to the community?
Truist aims to inspire and build better lives and communities by caring deeply to meet client needs, empower teammates, and uplift communities.