Truist

2.4
20 reviews
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Business Details

5825 BUCKEYSTOWN PIKE, FREDERICK, MD
21704, United States
(301) 698-6126
http://www.truist.com/locations
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About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
5825 BUCKEYSTOWN PIKE, FREDERICK, MD
21704, United States

Hours

Reviews

2.4
20 reviews
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1 star
12
  • JL
    Jonathan L
    Dec 16, 2025
    1.0
    Anggela Meza was very rude when I was closing out my account. Literally snickering and laughing at me. The disrespect is horrible. Terrible service from her
  • RW
    Rhonda Watkins
    Oct 11, 2023
    1.0
    I’ve been with this bank for many years (Suntrust). Today was the first time I haven’t received stellar customer service. First. a guy comes and gives me a deposit slip. Then a girl comes and takes my cash and the slip. I start checking my email and realize I’ve been sitting theirs for a few minutes. I can see the girl who took my money but she’s talking to someone at the counter inside. Not once did she say “it’ll be a short wait” “just a moment” or anything to that effect. Then a guy comes, after about 6-7 minutes of me sitting there and sarcastically says “have a nice day”. Like the old adage says “it’s not what you say, it’s how you say it. I didn’t appreciate having 3 different people exchanging duties for such a small transaction. Next time, don’t take my money unless you’re ready to offer me EXCELLENT CUSTOMER SERVICE. Thank God o so most of my banking online because I would not want to have to interact with that group on a regular basis! 🙄 #TERRIBLE this was definitely NOT the Rosemont location.
  • CM
    C M
    Mar 25, 2023
    5.0
    Cristina Pastor does an amazing job.
  • LW
    Leah Warney
    Jul 18, 2022
    5.0
    I went to this branch as now it is the closest to me from the merger. This branch was really nice- I hated the Rosemont branch (it was old and dirty) the tellers here were helpful and quick- glad i can use this bank location from now on!
  • BS
    B Shores
    Jul 6, 2019
    1.0
    Complete waste of time. Sat forever waiting to open two accounts. We just walked out after 30 minutes. Horrible service
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.