Truist

2.5
19 reviews
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Business Details

5825 BUCKEYSTOWN PIKE, FREDERICK, MD
21704, United States
(301) 698-6126
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
5825 BUCKEYSTOWN PIKE, FREDERICK, MD
21704, United States

Hours

Reviews

2.5
19 reviews
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11
  • JL
    Jacob Lyons
    May 9, 2025
    1.0
    Absolute terrible service. Management is the most hands off, unhelpful bunch. More people standing around then actually working and the communication is deplorable.
  • BR
    Brendan Ritta
    Mar 17, 2025
    1.0
    Will not be going back to this branch, told I couldn't deposit a check into my account, went to E patrick st where I started my truist account and they were more then happy to deposit the same check that this branch said "wasn't depositable". Thanks for the help, NOT
  • WT
    When I Travel
    Jul 8, 2022
    1.0
    30 minutes waiting on the drive through— 10 cars were taking care before me Poor management of 2 lanes If you don’t have enough employees just close the bank
  • MA
    Mark Alfred
    Feb 14, 2017
    1.0
    Shannon Humphreys and Kelli Papas ruin this bank. Shannon closed my account with no proper explanation after she forgot to order my checks, citing I should use online banking, talking to me like i was a child. She is a totally unreasonable "social justice warrior" type and refused to arbitrate the situation. Typical...letting emotions mix. She has no place in banking.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.