Truist

2.3
18 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1370 W PATRICK ST, FREDERICK, MD
21703, United States

Hours

Reviews

2.3
18 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
0
1 star
12
  • MA
    Michele Ambagna
    Sep 15, 2025
    1.0
    This branch and should I say the entire institution is not trustworthy! I did a cash deposit last week but the money never appeared on my statement ( on my phone) till the next day after I went to the Hagerstown branch nobody helped me, I called the number they gave me, nothing was resolved but I don’t know what they did all of the sudden in their computer they said it showed deposits meanwhile until today I don’t see my $500, and they tried to make me look like a fool!Is ok I give it to God only Him should judge this matter! On the top the staff there is not nice at all! Now I see why they have so many negative reviews!
  • AM
    Amal Motran
    Jul 2, 2025
    1.0
    If I could give truist bank a 0 I would, I was scamed and pay twice for a market place lady, and MY bank truist couldn't even help and protect me, and the manger for the fraud department on line , wouldn't help after so many promises, what a disappointment, my other bank helped me so money time against fraud!!!!
  • MR
    MARICELA RIVAS
    May 10, 2024
    1.0
    Pase una mala experiencia después de 8 años de mantener cuenta con este banco, fui a la sucursal de Truist en West Patrick Ruta 40 Frederick MD a cambiar mi clase de cuenta que tenía me atendió un cajero de nombre ALEX al irme del banco como en cuestión de 1 hora abrí el app del banco en mi celular y veo que me habían retirado $300 de mi cuenta cosa que yo no había hecho, regresé al banco y me dicen que fue un error del sistema la cual era mentira en mi cara me robaron $300 que hubiera pasado si yo no reviso el app los pierdo por completo luego hicieron como que yo había regresado al banco a depositar $300 para que mi dinero estuviera completo, retiré todo mi dinero cerré la cuenta y todavía el muchacho me dice que si cerraba la cuenta no podía volver a abrir otra y le dije no te preocupes no espero volver a este banco, MALA EXPERIENCIA ahora imagínense cuánta gente a lo mejor no revisa lo que tiene no dudo que más de alguien le haya pasado esto
  • KL
    Kelly Leach
    Feb 6, 2023
    5.0
    Great customer service at this branch. The gentleman at the drive thru is always super friendly and helpful.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.