Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
15 reviews
5 stars
7
4 stars0
3 stars
1
2 stars
1
1 star
6
- KLKatherine LewallenSep 2, 20255.0I had an awful experience with Truist, after banking here for over a decade. Was treated like a stranger and not given help when a teller told me all of my accounts had been clsoed but one? It was very confusing. THANKFULLY, Diane stepped in and offered to research the issue further and offered a solution. I am SO grateful she was there and stepped in to help. A complete professional and problem solver, able to really help me out when I needed it. Thank you so much Diane!
- RSRoxy SchauerOct 2, 20215.0Love all the service I have gotten. When I have a problem they are all over it until it is resolved. It is even the same in the drive through. A most wonderful bank and employees!! Every woman there is awesome!
- KKKevin KirbyAug 18, 20211.0First let me say myself and my family have been with this branch for a lifetime, 60+ yrs combined. This was once a great branch which I had 0 issues with. Not so much anymore… This branch has went downhill gradually until its where its at now, rock bottom. Service is horrible all the way around. A constant turn over of employees. The bank managers are inexperienced, non attentive and not trustworthy. I’ve had several instances where I was treated as an enemy and not a customer, Not ok. Any issues I’ve ever had with my account the employees arw clueless on how to go about fixing and always leave me hanging with no resolve. I literally have to call back multiple times and argue with multiple people to get any resolve from any issue I’ve had. My bank account somehow seems to get hacked on an average of 2 to 3 times a year as well. Once that happens it’s a ridiculous process to get my account back to normal. I’m confused how one branch can have so many bank accounts compromised on the regular? It seems after all these years using this branch that I will now have to go find another bank to bank with. It’s a shame that no one from BB&T upper management has recognized and stepped up to the plate to resolved the issues with this branch. When your rating is a 2.9 out of five stars and you’re a bank, I think that speaks for itself. We will be taking our money elsewhere, Pitiful.
- AMAdam MurphyJul 20, 20211.0Very rude tellers. Won’t get into the dishonesty, but avoid this branch.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Frederick, MD?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What services does the Truist branch at 1602 Rosemont Ave offer?
This Truist location provides deposit transactions, retail loans, credit cards, business loans, mortgage loans, insurance, investment services, treasury services, trust services by appointment, and foreign currency exchange among others.
How can I open a new checking or savings account at Truist?
You can open an account online, by phone, or at a branch. Online lets you start immediately, but debit cards and checks arrive by mail. At the branch, you get a temporary debit card immediately. Phone service is available Monday to Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM.
How do I activate my Truist debit card?
You activate your debit card online, which then allows you to make digital purchases and in-person payments using funds in your checking account.
What are the branch operating hours for Truist at this location?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Truist located and how can I contact them?
Truist is located at 1602 Rosemont Ave, Frederick, MD 21702. You can reach them by phone at +1 301-662-6527 or visit their website at http://www.truist.com/locations.
What nearby places can I visit around Truist at 1602 Rosemont Ave?
Nearby, you can find services like Rosemont Service Station for fuel and automotive needs, healthcare providers such as Dr. Innocent Monya-Tambi and Rivera Wellness, and beauty salons like Aylin Skin Care Therapy and The Art of Beauty Skin Care Associates.
Is there an ATM near the Truist branch on Rosemont Ave?
Yes, there is a BB&T ATM nearby which provides convenient access to cash and banking services.
What local law services are available near Truist?
Nearby law services include Wise Family Law Division specializing in divorce and family law, Sentelle Law, LLC focusing on divorce, family and immigration law, and Frame & Frame Attorneys At Law covering estate planning and wills.
Are there wellness and counseling centers close to Truist at Rosemont Ave?
Yes, you can visit counseling and mental health services like Sunflower Healing Art Therapy, Outdoor Therapeutics, and Envision Hope Therapy, LLC near the Truist branch.