Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.5
51 reviews
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- KMKevin MartinSep 5, 20251.0They need more tellers. You’re going to wait at least 30 minutes whether inside or the drive-through. Representatives are nice enough, but the wait is ridiculous!
- MDMary DutchAug 30, 20252.0I went into the Truist branch in Forestville, Md on a Saturday to cash a check written on a Truist cust. acct. What I found out both shocked and surprised me. Aside from the abysmal treatment handed out by the tellers (only 2 tellers with the line reaching past the entry door), I discovered, after waiting in line for about 15 mins, I was to be charged $8 to cash a check written on a Truist bank account because I didn't have a Truist account. Unbelievable. I am presenting a check written by a Truist customer at a Truist branch and I have to pay $8 for the privilege of cashing one of Truist's checks. Again, unfreakingbelievable the greed this shows. Oh, and asking to speak with a manger to explain why I felt the fee should be waived was a no-go since there was no supervisor or manager on duty. I did, however, find the lobby quite nice and smartly arranged--smacked of recent renovations. I can't help agreeing with another Goggle comment--instead of spending the money on the lobby, they should have invested in more training in the area of customer service.
- RGRashed gaziJul 30, 20251.0Very bad service last time to come here
- SSSharonJul 28, 20251.0Hire more tellers, please. One full-time teller at lunch, ridiculous! Line of 8! For Godsakes! It's lunchtime! Customers deserve more!
- DWDewayne WrightNov 29, 20241.0I’ll definitely give credit when it’s due. I do share positive experiences along with the not so positive with the same energy. I’ve been a Truest member for about 5-6 years now. I’ve have dealt with the Falmouth VA, Waldorf MD, & Woodbridge VA locations in my past. I have NEVER encountered the bottom shelf customer service that I’m experiencing today. I came into the branch knowing very well from experience. That I was going to need to have a sit down with a branch member, to resolve my issue. There’s no sign in sheet (time stamped paper trail). I talked to a bank representative that instructed me to take my specific issue and request to the counter rep…. It’s Friday November 29. The day after Thanksgiving…. One of the 2 busiest days of the week. Out of 6 service windows. Not including the drive thru window which is open too. There’s 2 bank clerks. Out of 5 offices here. There are only 2 clerks in the offices helping customers. Remind you that I came into the bank with no customers ahead of me for the sit down attention that I needed. Now it’s been a hour gone…. I’m sitting here with 4 people ahead of me. If my experience told me that the window wasn’t going to be able to help me. Why wasnt a bank manager/ employee able to make the same assessment/ educated guess. assumptions, etc….. Now why did she redirect my concern to window clerk that has limited time, abilities, accessibility to help me. POOR CUSTOMER SERVICE! I’ve never witnessed such disregard for a customer’s time in my life.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist in Forestville, MD?
Truist Forestville is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 12 PM, and closed on Sundays.
When is the drive-through service at Truist available?
The drive-through window operates Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours where you can get a temporary debit card immediately, or by phone at 844-4TRUIST during available hours.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments with your checking account.
What types of banking products and services does Truist offer at Forestville?
Truist offers checking and savings accounts, commercial banking, credit cards, loans, mortgages, personal savings, small business banking, and wealth management services.
What languages are supported at Truist Forestville?
Truist provides services in English and Spanish.
Are there ATMs nearby Truist Forestville?
Yes, nearby ATMs include Suntrust Bank ATM, Truist ATM, and First National Bank ATM, which can be convenient for cash withdrawals outside branch hours.
What dining options are available near Truist Forestville?
Nearby dining includes Long John Silver's (seafood), Starbucks (coffee shop), Wendy's (fast food), Applebee's Grill + Bar (American), Taco Bell (Mexican), and Urban Crab Boil (seafood and Cajun cuisine). You might enjoy a meal before or after your visit.
Are there beauty and grooming services near Truist Forestville?
Yes, Switchin_clipz, My Barber's Lounge, 5 Star Beauty, and Limitless Styles, LLC are nearby beauty salons and barber shops where you can get haircuts and grooming services.
How can I schedule an appointment at Truist Forestville?
You can schedule an appointment online via their reservation page at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment to ensure personalized service.