Truist

1.5
52 reviews

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
3448 DONNELL DR, FORESTVILLE, MD
20747, United States

Hours

Reviews

1.5
52 reviews
5 stars
4
4 stars
1
3 stars
2
2 stars
3
1 star
42
  • SM
    Savage Ma
    Dec 23, 2025
    1.0
    If I could give this bank no stars I literally would. I was told to schedule an appointment to open up a business account and I did. I had all my paperwork and the money to be deposited. I arrived at the bank 12/23/2025 and sat for an hour. The manager finished up with a customer then came over and said What do you need? I told her I wanted to open my business account and she said we can not do it today. I informed her I had an appointment to which she replied well do you have your papers. I told her I had everything and needed that account opened today. She said they was busy and I should go to Largo, however it was only 1 person ahead of me and it was 10:45 in the morning. She informed me I would have a very long wait and left. I called the Truist in Largo and they told me to come on in they could help. The lady who came in after me said hun you should go to Largo this branch is terrible. The lady ahead of me said the same thing so I left. I will be filing a complaint with corporate.
  • KM
    Kevin Martin
    Sep 5, 2025
    1.0
    They need more tellers. You’re going to wait at least 30 minutes whether inside or the drive-through. Representatives are nice enough, but the wait is ridiculous!
  • MD
    Mary Dutch
    Aug 30, 2025
    2.0
    I went into the Truist branch in Forestville, Md on a Saturday to cash a check written on a Truist cust. acct. What I found out both shocked and surprised me. Aside from the abysmal treatment handed out by the tellers (only 2 tellers with the line reaching past the entry door), I discovered, after waiting in line for about 15 mins, I was to be charged $8 to cash a check written on a Truist bank account because I didn't have a Truist account. Unbelievable. I am presenting a check written by a Truist customer at a Truist branch and I have to pay $8 for the privilege of cashing one of Truist's checks. Again, unfreakingbelievable the greed this shows. Oh, and asking to speak with a manger to explain why I felt the fee should be waived was a no-go since there was no supervisor or manager on duty. I did, however, find the lobby quite nice and smartly arranged--smacked of recent renovations. I can't help agreeing with another Goggle comment--instead of spending the money on the lobby, they should have invested in more training in the area of customer service.
  • RG
    Rashed gazi
    Jul 30, 2025
    1.0
    Very bad service last time to come here
  • SS
    Sharon
    Jul 28, 2025
    1.0
    Hire more tellers, please. One full-time teller at lunch, ridiculous! Line of 8! For Godsakes! It's lunchtime! Customers deserve more!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.