First National Bank

Reviews

• KM

  Khyati Mehta

  Nov 22, 2025
  1.0
  We have been customers of this bank for many years (since before it changed to FNB). The branch is under staffed and the wait times even for simple things are ridiculous! The customer service was so much better when it was Howard bank! It used to be our neighborhood bank where your were greeted with smiles. Now its just part of a big bank.
• PR

  Pravin Rao

  Sep 29, 2025
  2.0
  I’m trying to be patient but this is tough. Pros: I got a decent rate on a loan. Cons: (These are general FNB problems not necessarily specific to this branch. ) Everything takes forever. Support barely knows the definition of various banking terms like wire, ACH, etc, so they give incorrect and incomplete information… which then leads to incorrect action, which then leads to more wasted time, and simple things like sending a wire taking over a week. They use an antiquated computer system that requires an employee to manually enter everything, taking time and predisposing to errors. It is also inflexible… everything needs to fit a certain category which leads to forcing things to work and risk of not working. The online site and app are clunky and don’t have enough functionality. You still need to involve human staff for basic things. Transfer limits are so low they are not useful for me. The people are nice, but their systems need to be brought up to modern times. I’ve been using better technology with other banks for over 15 years. The staff get frustrated because the antiquated systems cause lots of extra work. (E.g. if there’s an error they need to retype everything). Also, I don’t love the nickel and diming fees for everything. I’m not used to that.
• JM

  Jason Mitchell

  Apr 10, 2025
  1.0
  My company has an HSA here. It has been a disaster one problem after another. Do not bank here! We are going to move to Fidelity.
• KW

  Kenneth Wojdon

  Feb 10, 2022
  1.0
  The transition from Howard Bank to FNB has been horrific. Stopped in the branch on Monday because ATM card and online banking were not working. Branch was packed with other customers with issues. Branch staff was hustling which was great. But problems still exist and are not solved. Spent 38 minutes on hold with their 800 numbers and transferred to 2 different people and now have been waiting all day for a third to call me to resolve the problems. Absolute disaster.
• AL

  Ashley Leighton

  Feb 11, 2021
  5.0
  I have been banking with Howard Bank for 3 years and their customer service is exceptional. Their team made the PPP Loan application process extremely easy and loans for my companies were funded within days. I definitely prefer the more personalized experience I received from this community bank over the big guys. Highly recommend for business banking.

Frequently Asked Questions About First National Bank