Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
21 reviews
5 stars
9
4 stars
1
3 stars
1
2 stars0
1 star
10
- HBHolly BanksJun 5, 20255.0After disappointing experiences at several Truist branches in Prince George’s County, MD, we made the decision to visit a location outside the area—and we’re so glad we did. Lauren Johnston completely turned our perception around. From the moment we walked in, Lauren was knowledgeable, friendly, and most importantly, genuinely willing to help. As commercial banking clients with personal accounts at Truist as well, we value responsiveness and respect. Lauren delivered both with professionalism and care. She took the time to listen to our concerns and made us feel like our business truly mattered. It’s rare to come across someone who combines competence with such a welcoming attitude. After dealing with the worst, Lauren was truly the best. We left the branch feeling valued and confident in our decision to continue banking with Truist—thanks entirely to her.
- TSTravis SchultzMay 5, 20251.0This place is a joke and the customer service is crap. Bank with someone else.
- KJKristine JacobsenNov 13, 20231.0They’re really nice if you want to open an account. After that they are rude. Especially the manager. After waiting for 20 minutes for customer service to do a wire transfer her ‘friends’ came in. She asked me if I had been waiting. I said “yes I have.” She informed me that the people who just walked in (who she acknowledged and greeted and hugged) would be quick because they were just signing their closing documents. So I sat back down. 20 minutes later I left. I do not go into that branch and I’ll be closing that account. I need a bank who provides customer service.
- EPEdie PetersonOct 19, 20225.0The team of ladies here are AMAZING! I had an issue with my account and called the Waldorf location-wow, horrible customer service there-called my branch and AWESOME! They got me in and fixed my account issues and then some! This team is the BEST! I am a bankers daughter and left so happy I called my dad and told him! ☺️ the BEST!!!
- MMMindyJul 19, 20211.0Staff is not helpful. Tried to ask to talk to a Manager about my account and teller said she could not help me. Teller did not even try retrieve a manager on duty or ask if she could sit with me when manager was done with current client. Had to go to another branch to get help. Avoid this branch at all costs if you need help with something. Save yourself the time and go somewhere where they will actually look at your account. Former Dunkirk Suntrust customer. Not very happy this is now my bank due to merger of the two banks.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Dunkirk?
The drive-through facility is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What services does Truist offer at the Dunkirk branch?
The Dunkirk Truist branch offers deposit transactions, retail loans, credit cards, business loans, night depository service, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account at Truist?
You can open an account online, at a branch during business hours, or by phone. Branch visits allow you to get a temporary debit card immediately. Online applications require waiting for your debit card to arrive by mail. Phone support is available Monday to Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm at 844-4TRUIST.
How do I activate my Truist debit card?
You need to activate your debit card online to be able to make digital and in-person purchases using the funds in your checking account.
What are the branch hours for Truist in Dunkirk?
Truist branch hours are Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What nearby banks are close to Truist in Dunkirk?
BB&T is a nearby bank located close to the Truist branch, offering additional banking options for customers in the area.
Are there any medical facilities near Truist where I can go before or after banking?
Yes, nearby medical facilities include MyEyeDr., Dunkirk Foot Care, Sarah Franklin, OD, Pearl Vision, and South River Pediatrics, providing options for eye care, podiatry, and pediatric services close to the bank.
What shopping options are available near Truist in Dunkirk?
Nearby shopping options include Pam's Hallmark Shoppe for gifts and flowers, Dollar Tree for convenience items, Beach Beauty Supply for fashion and hair supplies, Pleasant Vapes Dunkirk, and a Thrift Store for discount shopping.
Does the Truist Dunkirk branch provide multilingual services?
Yes, the branch offers services in both English and Spanish to accommodate a diverse customer base.
How can a customer schedule an appointment at Truist Dunkirk branch?
Customers can schedule an appointment online via the reservation URL: https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.