Atlantic Union Bank

3.3
19 reviews

About

Bank
At Atlantic Union Bank, we believe people have a right to expect more from the companies they do business with, and you can expect more from us. We offer a variety of banking services and products. Whether you are looking for personal, business or commercial solutions, we have you covered. Stop by our Damacus, Damacus MD branch for assistance with any of your banking needs. Federally insured by FDIC and Equal Housing Lender.

Location

Atlantic Union Bank
26250 Ridge Road, Damascus, MD
20872, United States

Hours

Reviews

3.3
19 reviews
5 stars
11
4 stars
0
3 stars
0
2 stars
0
1 star
8
  • SM
    Sonia Choksi Mills
    Dec 4, 2025
    1.0
    Worst service on phone, branch manager at Damascus was friendly when I went in to close my account. I decided to stay because of him but after taking my mom to the Olney branch we were both done. The wait time to get into a vault safety deposit was ridiculous, no customer service such as sorry for delay, or even a hello! Everyone waiting was upset and saying the same thing. This bank is not the same and we’re going somewhere else. I have had my acct since I was born and now at 48 I’m walking away as this new bank is not at the standards I am use to. It’s truly heartbreaking to leave and deal with another bank but this merger didn’t go well and all the employees look miserable so they won’t provide good service if there not happy to be part of the bank.
  • CM
    Crystal Mullens
    Dec 1, 2025
    1.0
    Was with Sandy Spring for years. They were helpful. The employees at Atlantic are still kind. However, whoever is in charge in corporate and makes the rules needs to be fired. This bank is terrible with their new rules. They want an id for bank deposits. They want people to open all new accounts if you put anything into a trust. Now, we are looking for a new bank for all of our accounts. We were also told at the Frederick location that we have to go to the original location where we opened accounts to make any changes. It is asinine. There is too much competition to be dealing with such nonsense.
  • JD
    Jain D'Eau
    Oct 23, 2025
    1.0
    I knew the takeover of Sandy Spring Bank (where I'd been a client for 20+ years) was bad news, but I had no idea how bad it would be. I was told by phone that I'd have to go to a branch personally to direct changes to a CD that matured (had to be done within 10 days), which was annoying enough. But it took at least 1hr35mins to open a smaller CD and get a cashier's check for the balance. Similar transactions in the past took 20-30 minutes. The rep needed phone support for every step, and had to run to a separate office multiple times to pick up print-outs. To top it off, there was a problem with the check printer. At one point it was suggested I go home and come back later to pick up the check! I don't blame the representative; the bank should have ensured that everyone is fully trained, and that all equipment is in working order and in a convenient location. Also, I found out that a key benefit from Sandy Spring is not available at Atlantic Union, so there's no reason to stay.
  • MS
    mary jo smith
    Aug 18, 2025
    5.0
    Great service and very professional
  • LM
    Lisa Martin
    Apr 4, 2025
    5.0
    I have been banking with Sandy Spring bank since I was 16 years old. They gave me my first personal loan so I could pursue my equestrian dream, abroud, to a well renound equitation center in England, returning to the states with my British horse society Assistant *instructors certificate and a Horsmasters degree, I was able to quickly make a name and eventually a riding school here in Laytonsvile -Gaithersburg area. I have trusted them with finances ever since.

Frequently Asked Questions About Atlantic Union Bank

What are the regular banking hours at the Atlantic Union Bank Damascus Branch?

The Atlantic Union Bank Damascus Branch is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.

When is the drive-thru service available at the Atlantic Union Bank Damascus Branch?

The drive-thru at the Atlantic Union Bank Damascus Branch operates Monday through Friday from 8:30 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.